Field IT Specialist

Role overview

User and endpoint support

• Provide walk-up and ticket-based support, resolve user IT issues, manage service requests, meet SLAs, and escalate complex issues.
• Prepare and deploy devices; manage device enrollment, approved applications, drivers, patches, security updates, and joiner/mover/leaver activities.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

Infrastructure and security

• Provide first-line support for LAN, WAN, Wi-Fi, VPN, internet, network equipment, cabling, printers, and scanners.
• Apply security baselines, respond to assigned Defender alerts, maintain patch compliance, report threats, and support vulnerability remediation and investigations.
• Support meeting-room AV and CCTV equipment, perform routine checks, and escalate faults and coverage concerns.

Assets, governance and records

• Maintain accurate hardware, software, accessory, network, and site documentation; track asset assignment, repair, return, and disposal.
• Maintain spares and consumables, monitor toner, and coordinate purchase requests, warranties, repairs, and vendors with the Head of IT.
• Follow policies, procedures, change controls, and escalation paths; provide reports; support audits and compliance reviews; protect confidential information; and participate in assigned IT projects.

Qualifications and experience

• Diploma or bachelor's degree in IT, Computer Science, Information Systems, or a related field.
• 3–5 years of IT experience.
• Site-office, construction, property-development, or multi-location support experience is preferred.

Technical skills and certifications

• Skills include Windows and device troubleshooting; Microsoft 365; Intune; Windows Autopilot; Active Directory; Microsoft Entra ID; networking; VPN; VLANs; Defender; endpoint security; patching; printers; meeting-room technology; CCTV; ticketing; and asset systems.
• CompTIA A+ and ITIL 4 Foundation are preferred; MD-102 or MS-900 is added value; SC-200 or AZ-500 is advantageous.

Core competencies