Facilities Performance & Improvement Manager

Role overview

Key responsibilities

• Develop facilities performance strategies aligned with business objectives and monitor KPIs for efficiency, service quality, and cost-effectiveness.
• Identify performance gaps and lead continuous improvement initiatives to streamline facilities management processes.
• Analyze maintenance records, service reports, customer feedback, and operational data to identify trends.
• Set performance standards and service-level expectations for facilities teams and external providers.
• Collaborate across operations, maintenance, procurement, and other departments to improve service delivery.
• Evaluate vendor and contractor performance against contractual requirements and quality standards.
• Develop action plans to reduce recurring issues and downtime and improve asset reliability.
• Review facilities budgets, recommend cost savings, and implement procedures, reporting systems, and performance frameworks.
• Ensure compliance with safety, environmental, and company requirements; prepare reports and present recommendations to senior management.
• Lead training and knowledge-sharing initiatives to promote operational excellence and accountability.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Operations Management, Business Administration, or a related field.
• Experience in facilities management, operational performance, process improvement, or a similar role.
• Understanding of facilities operations, maintenance management, service delivery, and performance measurement.
• Experience developing KPIs, analyzing operational data, and implementing improvement initiatives.
• Analytical, critical-thinking, problem-solving, project management, and cross-functional coordination abilities.
• Experience managing vendors, contractors, service agreements, and operational budgets.
• Proficiency in Microsoft Office, reporting tools, and facilities management systems.
• Strong communication and leadership skills and commitment to continuous improvement.

What the employer offers

• Competitive salary and benefits package, career development, and professional growth opportunities.
• Collaborative, performance-driven environment with opportunities to lead improvement projects and contribute to strategic facilities planning.