Facilities Manager

Job Purpose

Client and Service Management

• Ensure client satisfaction across facilities services including landscaping, water treatment, pest control, and technical services.
• Act as the primary point of contact for clients and client representatives.
• Respond promptly and effectively to urgent client requests and operational issues.
• Provide clear explanations to clients regarding planned technical works and expected outcomes.
• Maintain accurate and timely reporting to clients and the Operations Manager.

Operations and Technical Management

• Oversee daily operations and general upkeep of assigned properties in compliance with health, safety, and legal requirements.
• Manage in-house technical teams responsible for HVAC, electrical, hydraulic, and mechanical systems.
• Supervise and monitor the performance and quality of work delivered by third-party contractors.
• Collaborate with the Third-Party Services Department to evaluate contractor performance and implement service improvements.
• Schedule and oversee preventive and corrective maintenance programs for all assigned properties.
• Identify, prioritize, and resolve technical and service issues based on criticality and client impact.

Financial and Budget Management

• Manage and control property budgets to ensure no overspend against approved allocations.
• Oversee multiple property budgets ranging from AED 5,000,000 to AED 10,000,000.
• Approve procurement requests and ensure availability of spare parts and materials as required.
• Leadership and Administration
• Lead and manage direct and indirect reports, ensuring effective team performance.
• Support development and performance improvement of internal teams and service providers.
• Perform additional duties as assigned by the Operations Manager.
• Scope of Responsibility

• Properties Managed: 7

• Budget Responsibility: AED 5,000,000 – AED 10,000,000 per property
• Direct Reports: Minimum of 2
• Indirect Reports: In-house teams and contractors
• Clients Managed: Limited portfolio of key clients

Education

• Bachelor’s Degree in Engineering from a recognized university
• Certified Facilities Manager (CFM) or equivalent certification preferred

Experience

• Minimum 4 years of experience in facilities management with strong client management, budget control, and service delivery responsibilities OR
• Minimum 4 years of experience in technical building services or facilities management soft services in a supervisory role

Knowledge Requirements

• Building systems and technical installations
• Facilities management operations
• Contractor and supplier performance evaluation
• Property budget management
• Health, safety, and compliance standards

Skills

• Strong client relationship and stakeholder management skills
• Crisis management and problem-solving abilities
• Proactive and solution-oriented mindset
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• High attention to detail and organizational skills

Managerial Competencies

• Customer Orientation
• Initiative
• Attention to Detail
• Decisiveness
• Integrity
• Teamwork

Functional Competencies

• Analytical and Logical Thinking
• Relationship Building
• Self-Confidence
• Achievement Drive
• Organizational Commitment

Key Performance Indicators (KPIs)

• 100% compliance with approved property budgets
• Client satisfaction across managed contracts
• Effective planning and execution of annual preventive maintenance programs
• Compliance with health, safety, and regulatory requirements

Job Challenges

• Gaining client and client representative trust and acceptance
• Managing high-pressure environments with continuous client demands
• Balancing corporate procedures with client expectations
• Maintaining service quality under tight timelines and budgets