Facilities Manager

About This Role

Job Purpose The Facilities Manager is responsible for ensuring client requirements for facilities management services are met or exceeded in terms of service quality, technical compliance, and budget control. This role oversees end-to-end service delivery, manages client relationships, leads in-house teams, and coordinates third-party contractors across assigned properties.

Key Responsibilities

Client and Service Management

• Ensure client satisfaction across facilities services including landscaping, water treatment, pest control, and technical services.
• Act as the primary point of contact for clients and client representatives.
• Respond promptly and effectively to urgent client requests and operational issues.
• Provide clear explanations to clients regarding planned technical works and expected outcomes.
• Maintain accurate and timely reporting to clients and the Operations Manager.

Operations and Technical Management

• Oversee daily operations and general upkeep of assigned properties in compliance with health, safety, and legal requirements.
• Manage in-house technical teams responsible for HVAC, electrical, hydraulic, and mechanical systems.
• Supervise and monitor the performance and quality of work delivered by third-party contractors.
• Collaborate with the Third-Party Services Department to evaluate contractor performance and implement service improvements.
• Schedule and oversee preventive and corrective maintenance programs for all assigned properties.
• Identify, prioritize, and resolve technical and service issues based on criticality and client impact.

Financial and Budget Management

• Manage and control property budgets to ensure no overspend against approved allocations.
• Oversee multiple property budgets ranging from AED 5,000,000 to AED 10,000,000.
• Approve procurement requests and ensure availability of spare parts and materials as required.

Leadership and Administration

• Lead and manage direct and indirect reports, ensuring effective team performance.
• Support development and performance improvement of internal teams and service providers.
• Perform additional duties as assigned by the Operations Manager.

Scope of Responsibility

• Properties Managed: 7
• Budget Responsibility: AED 5,000,000 – AED 10,000,000 per property
• Direct Reports: Minimum of 2
• Indirect Reports: In-house teams and contractors
• Clients Managed: Limited portfolio of key clients

Qualifications Education

• Bachelor’s Degree in Engineering from a recognized university
• Certified Facilities Manager (CFM) or equivalent certification preferred
• Valid UAE Driver’s License

Experience

• Minimum 4 years of experience in facilities management with strong client management, budget control, and service delivery responsibilities OR
• Minimum 4 years of experience in technical building services or facilities management soft services in a supervisory role

Knowledge Requirements

• Building systems and technical installations
• Facilities management operations
• Contractor and supplier performance evaluation
• Property budget management
• Health, safety, and compliance standards

Skills

• Strong client relationship and stakeholder management skills
• Crisis management and problem-solving abilities
• Proactive and solution-oriented mindset
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• High attention to detail and organizational skills

Core Competencies

Managerial Competencies

• Customer Orientation
• Initiative
• Attention to Detail
• Decisiveness
• Integrity
• Teamwork

Functional Competencies

• Analytical and Logical Thinking
• Relationship Building
• Self-Confidence
• Achievement Drive
• Organizational Commitment

Key Performance Indicators (KPIs)

• 100% compliance with approved property budgets
• Client satisfaction across managed contracts
• Effective planning and execution of annual preventive maintenance programs
• Compliance with health, safety, and regulatory requirements

Job Challenges

• Gaining client and client representative trust and acceptance
• Managing high-pressure environments with continuous client demands
• Balancing corporate procedures with client expectations
• Maintaining service quality under tight timelines and budgets