Assistant Facilities Manager
About This Role
Key Responsibilities:
1. Facilities Operations & Maintenance
Assist in managing the day-to-day facility operations of the mall, including HVAC, electrical, plumbing, and civil systems etc.
Support implementation of planned preventive maintenance (PPM) programs for all mall assets
Ensure all MEP systems (HVAC, electrical, plumbing, fire & life safety) are operational and compliant
Monitor BMS, CMMS systems and respond to faults or alarms promptly
Assist in handling emergency breakdowns with minimal disruption to mall operations.
Support energy management and sustainability initiatives.
2. Mall Operations Support
Assist in managing daily mall operations including cleaning, security, engineering, and ambience
Conduct routine inspections to ensure high standards of Maintenance, safety, and Asset conditions.
Support crowd control, parking systems, and footfall management
3. Contractor & Vendor Management
Supervise contractors and service providers to ensure SLA and KPI compliance
Evaluate contractor performance and report issues for improvement
Coordinate maintenance activities and ensure timely service delivery
4. Tenant Coordination
Act as a point of contact for tenant maintenance issues
Support tenant fit-out processes and ensure adherence to mall guidelines
Ensure tenant satisfaction by maintaining operational excellence
5. Health, Safety & Compliance
Ensure compliance with HSE policies, fire safety standards, and local regulations
Conduct safety inspections and risk assessments
Assist in audits related to facilities, safety, and security
6. Budget & Cost Control
Assist in managing OPEX and CAPEX budgets
Monitor expenses and identify cost optimization opportunities
Support procurement and inventory of spare parts and materials
7. Reporting & Documentation
Maintain records of maintenance activities, incidents, and inspections
Prepare reports on facilities performance and contractor efficiency
Ensure documentation is audit-ready and compliant
Prepare and Maintain MMR reports Monthly wise on client requirements.
Key Success Indicators:
Zero major safety incidents
High tenant satisfaction scores
Compliance with SLA/KPI for maintenance
Efficient cost control vs. budget
Consistent mall presentation standards
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