Facilities Management Senior Manager

Facilities Management (FM) Senior Manager Staff Accommodation

1) FM Strategy, Operating Model & Governance

• Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.
• Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.
• Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.
• Build a scalable multi-site FM playbook to standardize service delivery across phases and precincts.

2) Pre-Opening Readiness & Transition PHONE_NUMBER Priority)

• Lead end-to-end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilization, staffing, vendor onboarding, and go-live readiness.
• Build and validate the asset register, PPM schedules, O&M documentation completeness, warranty/defects tracking, and handover/takeover protocols.
• Ensure CAFM/CMMS deployment is completed pre-go-live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.
• Establish operational command structure for go-live (site operations room, incident management, duty rosters, escalation matrix).
• 3) Hard FM / Technical Services (MEP, Utilities, Critical Systems)
• Ensure high availability and performance of all critical assets and infrastructure:
• HVAC, electrical, plumbing, lifts, fire/life safety systems
• Water systems, waste systems, generators/UPS (where applicable)
• BMS/IBMS, access control integrations (as relevant)
• Implement reliability-centered maintenance principles: PPM compliance, condition-based maintenance, root cause analysis, and uptime improvement plans.
• Define response and restoration protocols for critical failures and major incidents.

4) Soft FM Service Delivery (Resident-Facing Environments)

• Oversee soft service scopes (as per contracting model):
• cleaning, waste management, pest control, landscaping, security
• common area upkeep, accommodation block presentation, hygiene excellence
• Ensure soft services are delivered to resident-friendly, hospitality-grade standards with consistent inspections and service recovery.

5) HSE, Statutory Compliance & Risk Management

• Own FM compliance across all staff accommodation assets, including:
• statutory inspections, permits, third-party certifications, and audit readiness
• fire safety, emergency preparedness, contractor safety compliance
• Implement and enforce strong HSE governance, toolbox talks, permits-to-work, and safe systems of work.
• Maintain an integrated risk register (technical, operational, safety, compliance), with mitigations and assurance checks.
• 6) Lifecycle Planning, Asset Stewardship & Capital Works Interface
• Develop lifecycle strategies (5/10-year), replacement planning, and major maintenance forecasts to protect long-term asset condition and value.
• Coordinate with Asset Management and Development on:
• defects liability, warranty claims, and latent defect tracking
• handover requirements, commissioning gaps, and long-term maintainability enhancements
• Lead FM input into capex prioritization and execution readiness (scope definition, sequencing, risk controls).

7) Cost Management, Budgets & Efficiency

• Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.
• Deliver cost optimization initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).
• Validate commercial implications of operating changes and ensure disciplined cost governance.

8) Digital Enablement & Performance Reporting

• Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.
• Implement performance analytics for trend-based improvement: repeat failures, response-time breaches, service quality, and cost-to-serve.
• Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).

9) Stakeholder & Resident Experience Interface

• Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.
• Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.