F&B Senior Operations Manager

Job Summary

Operations Management

• Oversee the daily operations of all F&B outlets, ensuring efficiency and service excellence.
• Monitor outlet performance, sales targets, staffing, and customer satisfaction.
• Ensure all locations operate according to company policies, procedures, and brand standards.
• Conduct regular site visits and operational audits.

Team Leadership

• Manage, mentor, and develop Restaurant Managers, Supervisors, and outlet teams.
• Lead recruitment, onboarding, training, and performance evaluations.
• Build a positive and high-performance culture across all outlets.

Financial Performance

• Manage budgets, P&L, cost control, and revenue growth strategies.
• Analyze sales reports, labor costs, food costs, and operational expenses.
• Implement strategies to improve profitability and efficiency.

Guest Experience

• Ensure exceptional guest service and swift resolution of customer concerns.
• Maintain high standards of cleanliness, presentation, and hospitality.
• Drive customer loyalty and repeat business.

Compliance & Standards

• Ensure compliance with health, safety, hygiene, and municipality regulations.
• Maintain food quality, service consistency, and operational discipline.
• Coordinate with central kitchen, procurement, HR, finance, and marketing teams.

Business Growth

• Support new outlet openings, concept launches, and expansion plans.
• Identify market trends and recommend improvements to increase competitiveness.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 8–10 years of F&B operations experience, with at least 3 years in a senior multi-unit management role.
• Strong leadership and people management skills.
• Solid knowledge of budgeting, P&L, and cost control.
• Experience in luxury dining, premium cafés, or lifestyle hospitality preferred.
• Excellent communication and problem-solving skills.
• UAE/GCC experience is highly preferred.

Preferred Profile

• Strong understanding of premium guest service culture.
• Hands-on leader with attention to detail.
• Commercial mindset with operational excellence focus.
• Passionate about hospitality and team development.