F&B - Order Taker

Overview

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F&B Order Taker – Job Description

F&B Order Taker

F&B Order Taker

• , you will be responsible for performing the following tasks to the highest standards:
• Handle guest food and beverage orders through telephone and in-room dining systems in a professional and courteous manner
• Accurately enter all orders into the computerized Point of Sale (POS) system and ensure timely dispatch to the kitchen
• Coordinate with kitchen and service staff to ensure orders are prepared and delivered according to hotel standards
• Maintain clear communication with guests regarding menu items, preparation times, special requests, and promotions
• Follow up with guests to ensure satisfaction with food quality and service
• Respond promptly to guest inquiries, complaints, and special dietary requests
• Maintain complete knowledge of menu items, ingredients, and beverage selections
• Ensure all billing, posting, and cash handling procedures are completed accurately
• Coordinate and control order flow during peak operation hours
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand’s high quality service standards
• Ability to remain calm and organized during busy service periods
• Assist in maintaining cleanliness and organization of the order-taking area and equipment
• Handle guest requests efficiently and communicate effectively with all related departments
• What are we looking for?

F&B Order Taker

• serving Hilton Brand Hotels is always working on behalf of our Guests and collaborating with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience in customer service, Food & Beverage, call handling, or hospitality operations
• Strong communication and interpersonal skills
• Ability to handle guest requests professionally and efficiently
• Good telephone etiquette and computer literacy
• Ability to work under pressure while maintaining attention to detail
• Positive attitude and willingness to provide exceptional guest service
• Flexibility to work different shifts, including weekends and holidays
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in a hotel or restaurant environment
• Knowledge of MICROS/POS systems
• Multilingual communication skills
• High school diploma or equivalent qualification

Job