F&B - Order Taker
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
F&B - Order Taker F&B Order Taker – Job Description As an F&B Order Taker, you would be responsible for answering all food and beverage orders via telephone or digital systems, coordinating with the kitchen and service teams, and ensuring guests receive prompt and accurate service according to hotel standards.
Key Skills for This Role
Full Job Posting
F&B Order Taker – Job Description
- As an **F&B Order Taker**, you would be responsible for answering all food and beverage orders via telephone or digital systems, coordinating with the kitchen and service teams, and ensuring guests receive prompt and accurate service according to hotel standards.
- What will I be doing?
- As an **F&B Order Taker**, you will be responsible for performing the following tasks to the highest standards:
- Handle guest food and beverage orders through telephone and in-room dining systems in a professional and courteous manner
- Accurately enter all orders into the computerized Point of Sale (POS) system and ensure timely dispatch to the kitchen
- Coordinate with kitchen and service staff to ensure orders are prepared and delivered according to hotel standards
- Maintain clear communication with guests regarding menu items, preparation times, special requests, and promotions
- Follow up with guests to ensure satisfaction with food quality and service
- Respond promptly to guest inquiries, complaints, and special dietary requests
- Maintain complete knowledge of menu items, ingredients, and beverage selections
- Ensure all billing, posting, and cash handling procedures are completed accurately
- Coordinate and control order flow during peak operation hours
- Present a positive, professional, and courteous image to ensure guest satisfaction
- Maintain the brand’s high quality service standards
- Ability to remain calm and organized during busy service periods
- Assist in maintaining cleanliness and organization of the order-taking area and equipment
- Handle guest requests efficiently and communicate effectively with all related departments
- What are we looking for?
----------------------------
- An **F&B Order Taker** serving Hilton Brand Hotels is always working on behalf of our Guests and collaborating with other Team Members.
- To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in customer service, Food & Beverage, call handling, or hospitality operations
- Strong communication and interpersonal skills
- Ability to handle guest requests professionally and efficiently
- Good telephone etiquette and computer literacy
- Ability to work under pressure while maintaining attention to detail
- Positive attitude and willingness to provide exceptional guest service
- Flexibility to work different shifts, including weekends and holidays
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a hotel or restaurant environment
- Knowledge of MICROS/POS systems
- Multilingual communication skills
- High school diploma or equivalent qualification
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Sales Executive (Arabic Speaker)
Doha, QAT
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Executive , and sec
Executive Pastry Chef
Doha, QAT
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our team, that’s exactly what you’ll do every time you come to work! As an Executive Pastry Chef , you’re
Cost Controller
Mecca, KSA
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Cost Cont
Commercial Director - DoubleTree by Hilton Resort & Spa Marjan Island
Abu Dhabi, UAE
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! The Commercial Director, O&M E
Director of Finance - DoubleTree by Hilton Resort & Spa Marjan Island
Abu Dhabi, UAE
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! The role aims to be recognized
Assistant Finance Manager - DoubleTree by Hilton Resort & Spa Marjan Island
Abu Dhabi, UAE
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! The role aims to be recognized
Room Service Captain
Mecca, KSA
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Captain , yo
Executive Chef
Mecca, KSA
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Executive Chef , and suc
Sales Executive (Arabic Speaker)
Doha, QAT
Executive Pastry Chef
Doha, QAT
Cost Controller
Mecca, KSA
Commercial Director - DoubleTree by Hilton Resort & Spa Marjan Island
Abu Dhabi, UAE
Director of Finance - DoubleTree by Hilton Resort & Spa Marjan Island
Abu Dhabi, UAE
Assistant Finance Manager - DoubleTree by Hilton Resort & Spa Marjan Island
Abu Dhabi, UAE
Room Service Captain
Mecca, KSA
Executive Chef
Mecca, KSA