F&B - Order Taker
Skills
About This Role
F&B Order Taker – Job Description
- As an **F&B Order Taker**, you would be responsible for answering all food and beverage orders via telephone or digital systems, coordinating with the kitchen and service teams, and ensuring guests receive prompt and accurate service according to hotel standards.
- What will I be doing?
- As an **F&B Order Taker**, you will be responsible for performing the following tasks to the highest standards:
- Handle guest food and beverage orders through telephone and in-room dining systems in a professional and courteous manner
- Accurately enter all orders into the computerized Point of Sale (POS) system and ensure timely dispatch to the kitchen
- Coordinate with kitchen and service staff to ensure orders are prepared and delivered according to hotel standards
- Maintain clear communication with guests regarding menu items, preparation times, special requests, and promotions
- Follow up with guests to ensure satisfaction with food quality and service
- Respond promptly to guest inquiries, complaints, and special dietary requests
- Maintain complete knowledge of menu items, ingredients, and beverage selections
- Ensure all billing, posting, and cash handling procedures are completed accurately
- Coordinate and control order flow during peak operation hours
- Present a positive, professional, and courteous image to ensure guest satisfaction
- Maintain the brand’s high quality service standards
- Ability to remain calm and organized during busy service periods
- Assist in maintaining cleanliness and organization of the order-taking area and equipment
- Handle guest requests efficiently and communicate effectively with all related departments
- What are we looking for?
----------------------------
- An **F&B Order Taker** serving Hilton Brand Hotels is always working on behalf of our Guests and collaborating with other Team Members.
- To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in customer service, Food & Beverage, call handling, or hospitality operations
- Strong communication and interpersonal skills
- Ability to handle guest requests professionally and efficiently
- Good telephone etiquette and computer literacy
- Ability to work under pressure while maintaining attention to detail
- Positive attitude and willingness to provide exceptional guest service
- Flexibility to work different shifts, including weekends and holidays
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a hotel or restaurant environment
- Knowledge of MICROS/POS systems
- Multilingual communication skills
- High school diploma or equivalent qualification
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