Export Specialist

Overview

1. **Sales & Business Development

• Support the achievement of export sales targets in assigned markets through effective management of existing customers and identification of new business opportunities.
• Assist in developing volume and value growth plans for existing distributors and support market expansion initiatives in new export territories.
• Coordinate with distributors and customers to ensure timely execution of agreed business plans, promotions, and sales activities.
• Contribute to the preparation of sales forecasts and demand plans for assigned export markets.

1. **Customer & Distributor Management

• Maintain strong working relationships with distributors, importers, and customers to ensure high service levels and customer satisfaction.
• Handle customer inquiries, commercial follow-ups, and operational issues in coordination with relevant internal departments.
• Monitor distributor performance and market activities and provide regular feedback and market insights to management.
• Support the implementation of corrective actions to address customer or market-related challenges.

1. **Cross Functional Coordination

• Coordinate with Supply Chain, Logistics, and Manufacturing teams to ensure timely product availability, shipment planning, and smooth execution of export orders.
• Ensure export documentation and shipping processes are completed accurately and in compliance with company policies and international trade requirements.
• Work closely with Quality and Supply Chain teams to minimize customer complaints, returns, and delivery issues.
• Coordinate internally to ensure products are shipped to the correct markets and in line with distribution policies.

1. **Finance & Reporting

• Coordinate with Finance to ensure compliance with approved credit terms, payment follow-up, and customer account reconciliation.
• Prepare and maintain accurate sales reports, shipment updates, forecast tracking, and market performance analysis for management review.
• Monitor sales performance against targets and highlight risks and opportunities proactively.
• 1. **Market Support**
• Support participation in trade shows, exhibitions, and customer visits to enhance market presence and identify business opportunities.
• Gather market intelligence related to competitors, pricing, product trends, and customer needs to support business growth initiatives.

Job Requirements

• Educational level: Bachelor’s degree in Business Administration, Marketing, Commerce, or related field
• 2-4 years of relevant experience in Commercial, Export, or FMCG distribution
• Experience in export operations, distributor management, and international trade practices
• Proficient in MS Office applications
• Languages: Fluent in English and Arabic

Job Competencies

• Strong strategic, commercial, and analytical mindset
• Effective cross-functional collaboration and stakeholder management skills
• Strong negotiation, communication, and presentation skills
• Proficient in MS Office and digital reporting tools
• Good understanding of export markets and international trade practices
• Agile, proactive, and able to manage multiple priorities under pressure
• High level of integrity, accountability, and compliance awareness
• Customer-focused with strong relationship management skills