Export Sales Engineer | EXA Ceramics

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Provide solution selling to prospects clients, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets of Project Sales department.

Relationship Building and Networking:

Build strong relationships with decision makers in large contracting companies.

Develop good relations with designers, architects, contractors, and consultants.

Establish strong and effective relationships with specifiers and consultants to secure approvals for the company’s products.

Develop a project list covering all market sectors within the assigned territory. Engage with owners, consultants, main contractors, and sub-contractors to ensure successful project outcomes.

Work with management to create a list of existing and potential customers. Specify which customers have the potential to exceed budget requirements.

Sales and Marketing:

Promote and sell the company’s product portfolio.

Cooperate with the sales manager to set annual sales goals, including product volume, value, and selling price. This involves strategic planning and financial forecasting.

Customer Service and Support:

Provide solutions to client's technical queries.

Ensure a satisfactory outcome for customer complaints.

Provide customer statements and ensure timely payments.

Reporting and Documentation:

Maintain accurate customer records and submit sales reports.

Provide monthly project reports detailing project status and other activities affecting the business or company.

Keep accurate records of customer interactions, transactions, and performance.

Update information on the CRM system and C4C weekly.

Handle the preparation of technical prequalification submittals.

Coordination and Administration:

Liaise with store, logistics, and finance departments to ensure timely delivery of goods and smooth operations.

Coordinate with the finance department to handle internal invoicing to ensure timely payment processing.

Attending team meetings and actively contributing improvement, new ideas and insights.

Adhere to company policies and procedures to protect the company’s property and reputation.

HR Proficiency:

Ability to obtain updated soft and technical skills related to the job

To have a vision and a plan for the career path and how to achieve it.

Delivery:

Perform the planned activities to meet the operational and development targets as per delivery schedules.

Utilize resources effectively to achieve objectives within efficient cost and time.

Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

Solve any related problems arise and escalate any complex operational issues.

Quality:

Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.