Executive - Customer Management
Role Overview
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Full Job Posting
Location:
- Pune
- India
- Time Type:
- Full time
- Contract Type:
- Fixed Term (Fixed Term)
About Capita
Provides outsourced business process management and digital transformation services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Capita
Senior Forecasting and Performance Analyst
London, GBR
Capita is seeking a senior analyst to lead and support workforce forecasting, performance analysis, and operational modeling for its HAAS contract. The role develops workforce plans, investigates variances, and provides
Knowledge & PR Manager
Darwen, GBR
Capita is hiring a Product Owner for its TVL Digital Operations Team, accountable for social media customer interactions, knowledge management and letter template evolution. You will manage direct reports, act as SME for
Senior Media and External Corporate Communications Manager
, GBR
Digital Experience & Consulting Lead – Pensions
, GBR
Senior Bid Writer
, GBR
Customer Service Administrator
Manchester, GBR
Apprentice
Pune, IND
Senior Forecasting and Performance Analyst
London, GBR
Knowledge & PR Manager
Darwen, GBR
Senior Media and External Corporate Communications Manager
, GBR
Apprentice
Pune, IND