Senior Media and External Corporate Communications Manager

Proven experience in corporate communications within a PR agency, including media relations and issues management involving UK national and trade media.

Journalism experience, with a strong understanding of how the media operates and what makes a good story.

Experience of communications within the public sector, regulated industries or another complex and highly scrutinised environment is preferable.

Excellent news judgement, with demonstrable experience of writing and editing clear, accurate and high-quality content for different audiences and channels.

Experience of advising and influencing senior stakeholders, preparing spokespeople and providing clear communications recommendations.

Ability to interpret complex operational, political and reputational issues and communicate them clearly and concisely.

Sound understanding of current affairs, the UK political landscape, business issues and relevant technology trends.

Demonstrable knowledge of digital and social media platforms, with experience of integrated, multi-channel communications.

Calm and considered under pressure, with sound judgement and the ability to prioritise effectively when managing competing deadlines or fast-moving issues.

Proactive, creative and collaborative, with the confidence to contribute ideas, challenge constructively and take action.

Strong organisation and personal accountability, with the ability to manage your own workload effectively.

Comfortable working independently and collaboratively as part of a close-knit team.

A confident communicator who can build credibility and positive working relationships with senior stakeholders.

How this role aligns to our Values

Customer First, Always – You’ll communicate clearly, accurately and thoughtfully on issues that matter to our customers and the communities they serve, helping to protect trust and reputation.

Fearless Innovation – You’ll bring fresh ideas to our external communications, finding creative ways to tell our story, challenge thinking and respond effectively to a fast-changing media landscape.

Achieve Together – You’ll work closely with colleagues across communications, public affairs, legal, contracts and senior leadership to manage issues, develop compelling stories and deliver a consistent external narrative.

Everyone is Valued – You’ll communicate with care and respect, considering different perspectives and ensuring our communications reflect the people, customers and communities affected by the work we do.

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What’s in it for you?

💻 Remote working – work from wherever you’re happiest in the UK

💰 Competitive salary

🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period

❤️ Paid volunteering day with a charity of your choice

🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave

🚴♀️ Cycle2Work scheme, pension, life assurance, and more

🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.