Senior Forecasting and Performance Analyst
Role Overview
Join Capita’s Health Assessment Advisory Service contract as a Senior Workforce Planning Analyst, delivering forecasting, variance analysis, impact assessments, and operational modeling.
The role provides data-led workforce recommendations to support resource utilization and proactive staffing decisions.
This is a home-based role.
Key Skills for This Role
Full Job Posting
Role overview
Join Capita’s Health Assessment Advisory Service contract as a Senior Workforce Planning Analyst, delivering forecasting, variance analysis, impact assessments, and operational modeling.
The role provides data-led workforce recommendations to support resource utilization and proactive staffing decisions.
This is a home-based role.
What you’ll be doing
- Produce short-, medium-, and long-term workforce plans for operational demand and resource requirements.
- Analyze performance, demand, and capacity data and recommend actions to support business decisions.
- Investigate forecast variances, identify root causes, and improve planning accuracy.
- Support impact modeling and scenario planning for operational and business changes.
- Work with Operations, Finance, and Project teams to align robust plans with business priorities.
- Identify service delivery and performance risks, provide data-led recommendations, and support mitigation.
- Improve efficiency, resource utilization, and planning processes.
What the employer is looking for
- 2–5 years of forecasting, workforce planning, or performance analysis experience in an operational environment.
- Understanding of workforce planning, demand forecasting, capacity modeling, and service-level dynamics.
- Proficiency in Excel, large-dataset analysis, structured modeling, and problem solving.
- Experience with SLAs, KPIs, performance frameworks, and WFM or similar operational planning environments.
- Knowledge of the Capita Operations Management Framework or equivalent models.
- Experience with workforce planning, scheduling, or forecasting systems; exposure to automation, visualization, or reporting tools is an advantage.
- Familiarity with AWS FCS, Verint, NICE, IEX, or other WFM platforms.
Compensation
- Salary up to £40,000 per annum, depending on experience.
Benefits
- 25 days of holiday, rising to 27, with the option to buy extra leave.
- Paid volunteering day, company pension, life assurance, cycle-to-work scheme, and paid family leave.
- Voluntary lifestyle, retail, wellbeing, travel, and technology benefits, plus employee network groups.
About HAAS
The Health Assessment Advisory Service arranges and carries out assessments for the Department for Work and Pensions and the Department for Communities.
The assessments consider how illness or disability affects daily life; the relevant department decides whether the individual receives benefits.
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