Customer Service Administrator

What will you deliver?

· Processing calculations and life / pensions related data to in house systems and in line with documented procedures.

· Complete administration tasks within service standards.

· Refer complex problems to senior staff.

· Receiving, investigating, and responding to all customer inquiries.

· Ensure customer records are accurately maintained.

· Communicate effectively both verbally and in writing.

· Achieve targets to maintain productivity, quality, and contractual service level agreements.

· Manage own workload effectively and prioritise accordingly to meet targets.

· Accurately complete any quality / productivity documentation required.

What are we looking for?

· Previous experience in a customer service role / administration role.

· Experience in an FCA regulated financial services environment would be beneficial, though full training will be provided.

· A genuine passion for helping people.

· Confident communicator with a professional and friendly manner.

· Excellent listening skills and an ability to problem solve.

· A fast learner with an attention to detail.

· The ability to work under pressure and prioritise workload.

· Someone who is punctual and reliable.

· Excellent accuracy skills.

· Grade GCSE Grade C / Nat 5 Grade 4 (or equivalent) in Maths and English.

What can we offer you?

In this role, you will be given fantastic training and development for your career in financial services.

You will also be given the following:

· A starting salary of £25,545

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave...and plenty more

· Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

· You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Our purpose is to create a better outcome for you.