Event Sales Specialist

Overview

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly.
• Contact potential customers to follow up on leads, appointments, and sales opportunities.
• Qualify leads and gather customer requirements.
• Schedule appointments and consultations for the sales team.
• Present company products and services to prospective clients.
• Follow up with clients to maintain engagement and increase conversion rates.
• Maintain accurate records of customer interactions in the CRM system.
• Resolve customer concerns and escalate issues when necessary.
• Monitor communication channels and ensure timely responses.
• Meet daily, weekly, and monthly performance and sales targets.
• Collaborate with the sales and operations teams to ensure customer satisfaction.

Requirements

• High school diploma or equivalent; Bachelor's degree is an advantage.
• Previous experience in telesales, customer service, call center operations, or sales support.
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and relationship-building abilities.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage a high volume of calls.
• Professional phone etiquette and customer service skills.
• Fluent in English; additional languages are a plus.

& Competencies

• Telephone communication
• Lead qualification
• Sales support
• Customer relationship management
• Problem-solving
• Time management
• Active listening
• Attention to detail

Performance Indicators (KPIs)

• Number of calls handled per day
• Lead qualification rate
• Appointment booking rate
• Sales conversion rate
• Customer satisfaction score
• Response time to inquiries

Compensation