ERP Administrator-Xpedeon Software Preferred

Job Summary

Responsibilities

• System management and maintenance:
• Perform regular system maintenance, including applying updates, patches, and security configurations to ensure optimal performance.
• Manage user access, roles, and permissions within the ERP system to maintain data security and control.
• Monitor system performance and troubleshoot issues related to hardware, software, or user access in a timely manner.
• Support and training:
• Provide first and second-line support to all end-users, addressing technical and functional questions related to the ERP system.
• Develop and deliver training sessions and documentation to ensure effective user adoption and understanding of the system's functionalities.
• Act as the primary point of contact for all system-related matters within the organization.
• Configuration and process improvement:
• Collaborate with key stakeholders across project management, finance, and procurement to identify business needs and translate them into ERP solutions.
• Assist in customizing and configuring ERP modules to optimize and standardize business processes, from project bidding to accounting.
• Support the implementation and integration of new modules or system enhancements.
• Data integrity and reporting:
• Oversee data control and integrity by creating and running regular reports and audits.
• Assist in creating, modifying, and maintaining dashboards and reports to provide leadership with key business insights on project status, finances, and resource usage.
• Ensure all data related to projects, materials, equipment, and workforce is accurate and up-to-date.
• Vendor management:
• Serve as the main point of contact for the ERP software vendor, managing support tickets and tracking the status of system changes and upgrades.