Epic Application Analyst (Associate, Mid, or Senior)

Entity : Corporate Services

Department : IS-Epic

This position is posted at 3 levels based on experience:

Associate Level

Mid-level

Senior level

Candidates will be aligned to the appropriate level based on experience and qualifications.

Summary:

Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.

Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.

Communicates problems, issues and potential solutions to team members, clients, and organizational administration.

Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.

Provides customer service and acts as a liaison between the operational departments and Information Services.

Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.

Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.

Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.

Maintains thorough documentation of configurations, customizations, and support processes.

Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

H.S. Diploma/GED and 4+ years related IT experience, preferably in healthcare

or

Associate's Degree and 3+ years Related IT experience, preferably in healthcare

Bachelor's Degree in Information Technology or a related field is required.

(Individuals with other majors may be considered with internship or other IT related experience)

Epic Certification, Proficiency, or Accreditation is preferred.

H.S. Diploma/GED and 6+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Associate's Degree and 5+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Bachelor's Degree and 3+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Epic Certification, Proficiency, or Accreditation

Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.

Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.

Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.

H.S. Diploma/GED and 8+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Associate's Degree and 7+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Bachelor's Degree and 5+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.