Epic Application Analyst (Associate, Mid, Senior)

About Penn Medicine

Location and hours

• The position is listed as remote.
• The stated schedule is eight-hour days.

Role levels

Responsibilities

• Implement, optimize, maintain, and support Epic System applications.
• Troubleshoot technical, interface, and application issues; identify root causes and recommend, test, and implement changes.
• Collaborate with Epic support teams, vendors, and other application teams on complex technical issues.
• Communicate issues and solutions to team members, clients, and administration; provide customer service and liaise with operational departments.
• Support application and device integration using interface standards and vendor utilities.
• Design, build, install, modify, and test application software to optimize operational processes.
• Explain workflow changes associated with upgrades and vendor-recommended practices to stakeholders.
• Assist with user requirements, system scope, and enhancement reviews; maintain configuration, customization, and support documentation.
• Follow organizational policies and procedures and maintain required controls, documentation, and audit trails.

Minimum required education and experience

• High school diploma or GED and 4 or more years of related IT experience; healthcare experience is preferred.

Preferred education and certification

• An associate degree and 3 or more years of related IT experience is a preferred alternative.
• A bachelor’s degree in Information Technology or a related field is a preferred alternative; other majors may be considered with internship or other IT-related experience.
• EPIC certification, proficiency, or accreditation is preferred.