Enterprise Customer Success Partner
Role Overview
The Customer Success Partner owns the post-sales customer experience and engagement for subscription customers.
The role supports revenue retention by driving product adoption and value realization.
The partner manages key accounts and collaborates across teams to improve customer outcomes, satisfaction, and revenue growth.
Key Skills for This Role
Full Job Posting
Role summary
The Customer Success Partner owns the post-sales customer experience and engagement for subscription customers.
The role supports revenue retention by driving product adoption and value realization.
The partner manages key accounts and collaborates across teams to improve customer outcomes, satisfaction, and revenue growth.
Key responsibilities
- Build relationships with assigned customers and serve as their dedicated contact for questions and concerns.
- Advise customers on best practices for Property Finder products and services to maximize value.
- Agree on customer goals and progress metrics with clients.
- Monitor customer health metrics and conduct customer reviews using reporting and established metrics.
- Help customers address off-track results and meet their goals.
- Identify customer sales-qualified leads during check-ins to support growth and upselling.
- Use technology to increase efficiency and make processes scalable.
- Partner with Sales throughout the customer lifecycle to support customer outcomes and revenue targets.
Qualifications
- Bachelor's degree in business, marketing, or a science major is listed as a desired qualification.
- 2 to 3 years of experience in a SaaS or subscription environment.
- Customer success or live operations management experience.
- Exceptional oral and written communication skills.
- Experience with Salesforce or a similar CRM.
- Experience in real estate, PropTech, mobility tech, or another marketplace-based business is preferred.
Other capabilities
- Strong organizational, multitasking, and time-management skills.
- Ability to self-manage with reliability, responsibility, and critical-thinking skills.
- Customer-focused approach with an affinity for metrics and analytics.
About Property Finder
Property Finder is a property portal serving the Middle East and North Africa region.
The company connects property seekers with real estate professionals and provides digital products and solutions.
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