Enterprise Customer Success Partner
Role Overview
The Customer Success Partner owns the post-sale customer experience and engagement for subscription customers.
The role drives product adoption, value realization, customer outcomes, satisfaction, and revenue retention.
The partner supports key accounts and works with cross-functional teams and Sales to improve outcomes and identify growth opportunities.
Key Skills for This Role
Full Job Posting
Role summary
The Customer Success Partner owns the post-sale customer experience and engagement for subscription customers.
The role drives product adoption, value realization, customer outcomes, satisfaction, and revenue retention.
The partner supports key accounts and works with cross-functional teams and Sales to improve outcomes and identify growth opportunities.
Customer success and account management
- Build relationships with assigned customers and serve as their dedicated contact for questions and concerns.
- Represent best practices for Property Finder products and services to help customers maximize subscription value.
- Agree on customer goals and progress metrics, align expectations, and monitor customer health through reviews and reporting.
- Address results that are off track and identify customer success-qualified leads, growth, and upsell opportunities.
- Use technology to make processes more efficient and scalable, and partner with Sales throughout the customer lifecycle.
Qualifications
- Bachelor's degree in business, marketing, or a science major.
- 2 to 3 years of experience in a SaaS or subscription environment.
- Experience in customer success or live operations management.
- Exceptional oral and written communication skills and experience with Salesforce or a similar CRM.
- Experience in real estate, PropTech, mobility technology, or another marketplace-based business is preferred.
- Strong organization, multitasking, time management, self-management, and critical-thinking skills.
- Interest in helping customers succeed and affinity for metrics and analytics.
About Property Finder
Property Finder is a real estate platform serving property seekers and real estate professionals across the Middle East and North Africa.
The company says its purpose is to change living for good in the region and describes itself as part of the region's tech ecosystem.
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