Enterprise Account Analyst
Role Overview
Supports the employer's largest and most strategic customers through billing accuracy, improved payment performance, and operational excellence.
Uses data, technology, and cross-functional collaboration to identify opportunities, resolve payment challenges, and improve processes affecting customer satisfaction and company performance.
Key Skills for This Role
Full Job Posting
About the role
Supports the employer's largest and most strategic customers through billing accuracy, improved payment performance, and operational excellence.
Uses data, technology, and cross-functional collaboration to identify opportunities, resolve payment challenges, and improve processes affecting customer satisfaction and company performance.
What you'll do
- Own an enterprise customer portfolio, ensure invoices are paid within agreed terms, and maximize collections.
- Analyze aging invoices and payment trends to identify root causes, risks, and opportunities.
- Coordinate between Sales, Accounting, and customers to resolve billing and payment issues.
- Monitor KPIs for billing accuracy, payment performance, and revenue realization.
- Recommend process improvements to customer experience, operational efficiency, and cash flow.
- Support customers using TMS and third-party payment platforms in partnership with IT and internal stakeholders.
- Maintain SOPs that support customer requirements and reduce invoicing errors.
- Lead analysis of payment delays, missed KPIs, and recurring billing challenges.
- Present portfolio health, trends, and recommendations to Sales leadership and stakeholders.
- Manage enterprise customer onboarding and establish billing requirements and compliance standards.
What you'll need
- Bachelor's degree in Finance, Accounting, Economics, Business Analytics, Supply Chain, MIS, or a related business field.
- Strong analytical skills and ability to interpret data, identify trends, and make recommendations.
- Advanced Microsoft Excel proficiency, including large datasets and reporting.
- Ability to investigate complex problems, identify root causes, and implement solutions.
- Attention to detail, accuracy, communication, relationship-building, organization, and project management skills.
- Ability to manage multiple priorities and adapt to new systems, technologies, and processes.
- Experience in financial analysis, accounts receivable, process improvement, business operations, or customer-facing support is preferred.
Benefits and development
- Competitive starting salary, structured training and mentorship, and defined career advancement opportunities.
- Health, dental, and vision benefits begin on day one; some plans have no paycheck contribution.
- 401(k) with company match and awards and recognition.
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