Employee Experience Expert

Purpose of Job

Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.

Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities.

Their main operational role includes supporting the assessment, execution, and evaluation of EVP, and various engagement programs to ensure ZATCA employees are retained and satisfied with the organizational culture and values.

Baseline and continuously assess ZATCA's present EVP status to preserve and improve employees' perceptions of the organization culture

Support the development of a compelling EVP with internal functions that showcases and differentiates ZATCA s strengths to attract, retain and engage ZATCA s employees

Address and resolve employee inquiries in a timely and efficient manner to maintain ZATCA's EVP and ensure employee satisfaction

Support the development of initiatives and programs based on ZATCA s defined culture, organization vision, mission, values, and best practices

Conduct research and benchmark employee engagement program best practices to recruit, retain, and maintain employee well being

Support identification of ZATCA s culture in line with organization vision, mission, values and best practices, and accordingly draft list of related initiatives and programs

Coordinate with relevant internal stakeholders to communicate ZATCA s cultural objectives, initiatives, and programs

Support the enablement as well as the implementation of employee engagement and cultural initiatives and programs ensuring alignment with overall strategy

Run periodical employee engagement surveys to evaluate employees commitment and satisfaction, and to assess current culture against target culture requirements

Analyze employee engagement survey results and accordingly assess ZATCA s cultural gaps covering the environment, behaviors, values and rituals in the workplace

Support the development of employee engagement strategy based on survey s results and accordingly draft list of related initiatives and programs to be implemented to improve employee engagement

Develop reports highlighting employee survey data analysis results, areas of improvement, and needed action plans

Organization and Operations

Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner

Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner

Escalate complex problems to the relevant person to ensure cases/issues are closed properly

Perform other duties as requested

Train junior staff on the different job activities to ensure transfer of know-how, when applicable

Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Support junior staff or direct reports in order to execute their duties according to set policies and processes

Communication and Contacs

Bachelor s degree in Human Resources Management, Business Administration, or equivalent

A minimum of 5 years of relevant experience

EVP, Engagement, Culture and Employee Satisfaction - Advanced

Enablement of Change and Innovation - Developing