Assistant Manager — Employee Experience & Administration

Who We Are

Your Role in Our Mission

Employee Onboarding & Lifecycle

• Run end-to-end onboarding for new joiners in Dubai: offer issuance, background verification, documentation, visa and labour contract coordination, and Day 1 readiness (workstation, email, access, orientation).
• Own lifecycle transactions — confirmations, transfers, role changes, promotions, exits — keeping HRIS records, contracts, and payroll inputs accurate and current.
• Manage offboarding: clearance, exit interview coordination, final settlement inputs (including end-of-service gratuity), visa cancellation coordination, asset recovery, and handover documentation.
• Maintain employee files (digital and physical) and keep the function audit-ready at all times, in line with UAE labour and data-retention requirements.
• Own the end-to-end work visa and permit lifecycle for employees and their dependents — employment visas, Emirates ID, labour cards, medical typing, renewals, amendments, and cancellations — coordinating with PRO services, MOHRE, GDRFA, and the relevant free zone authorities.

Benefits Administration

• Administer employee benefits — health insurance (including dependents where applicable), group life, leave, allowances, and any local benefits — covering enrolments, changes, claims coordination, and vendor follow-ups.
• Serve as the first point of contact for benefits queries; resolve or escalate against clear SLAs.
• Track utilisation and costs; flag anomalies or policy gaps to the Global Head of Employee Experience.
• Coordinate annual renewals with insurance brokers and benefits vendors; support benchmarking and policy refinement.

Office Administration

• Keep the Dubai office running: front-desk, housekeeping, pantry, meeting rooms, courier, supplies, and vendor management.
• Manage travel, accommodation, and visa support for employees — including cross-hub movements under the Foreign Assignment & Relocation Policy.
• Oversee office-related vendor contracts (cleaning, security, maintenance, stationery, pantry) and coordinate payments with Finance.
• Support event execution — town halls, offsites, leadership visits, celebrations, and visitor logistics in the Dubai hub.
• Liaise with building management, free zone / mainland authorities, and PRO services as required.

IT & Equipment Enablement

• Partner with IT to ensure every employee has the right equipment — laptop, peripherals, phone, software licenses, access cards — before Day 1, and functioning equipment throughout their tenure.
• Maintain the asset register for the Dubai hub: issuance, returns, repairs, replacements, and write-offs.
• Triage and route IT tickets, escalate blockers, and close the loop with employees.
• Coordinate with IT on access provisioning and de-provisioning for joiners, movers, and leavers.

Cross-Hub Coordination

• Act as the Dubai-side operational partner for the Global Head of Employee Experience on org-wide HR operations initiatives.
• Support cross-hub employee transfers and relocations into and out of Dubai, including logistics, documentation, and settling-in.
• Contribute to the standardisation of HR operations processes, SLAs, and tooling across hubs.

What You Bring

• 4–6 years of experience in HR Operations, HR Shared Services, or a combined HR–Admin role — preferably in a multi-location organisation in fintech, financial services, or technology.
• Hands-on experience running onboarding, HRIS data management, benefits administration, and office / vendor management.
• Prior experience in the UAE (or wider GCC) with hands-on exposure to UAE labour law, employment visa and work permit processes, Emirates ID issuance, and MOHRE / free zone requirements is strongly preferred.
• Bachelor's degree required; Master's / MBA in HR or a related field preferred.
• High attention to detail, strong sense of confidentiality, and ability to manage sensitive data.
• Comfortable working with stakeholders across multiple geographies and time zones.
• Excellent written and verbal English communication.
• Experience in fintech, trading, or fast-scaling tech environments.
• Familiarity with HRIS platforms (BambooHR, Workday, etc.) and ATS systems.
• Working relationships with PRO service providers and free zone authorities in Dubai (DMCC, DIFC, DAFZA, IFZA, or similar).

Your Journey After Applying

• 30-minute HR Session with the Talent Acquisition team
• 60-minute Session with the Global Head of Employee Experience
• 60-minute Session with the Chief People Officer

Why Join NEXT