Ecommerce Manager--

About This Role

We are hiring for one of the Luxury Retail

Role: Sr Manager--Ecommerce Marketing--Market Place

Location--Dubai

E-commerce P&L ownership

• Own full E-commerce and marketplace P&L (revenue, gross margin, contribution

margin)

• Deliver annual and quarterly revenue and profitability targets

• Develop commercial forecasts, budgeting, and demand planning

• Identify and unlock new revenue streams (bundling, exclusives, drops, marketplace

growth)

• Drive key commercial levers: traffic, conversion rate, AOV, repeat rate, CLV

• Provide structured performance dashboards and business updates to leadership

2. Marketplace Strategy and Expansion

• Identify, onboard, develop and execute marketplace expansion strategy across

Saudi Arabia, India, and GCC markets for our in-house brands

• Own pricing strategy, assortment planning along with the brand managers, and

overall marketplace profitability

• Build scalable cross-border/local fulfilment models

• Ensure compliance with operational, financial, and regulatory frameworks in the

respective countries

3. E-commerce Technology and Platform Governance

• Lead the E-commerce technology roadmap in partnership with the E-commerce

Tech team constituting the internal and external engineering team

• Oversee CMS governance, on-site merchandising, catalog management, and site

optimization

• Drive enhancements in UX, site speed, search, personalization, and checkout

performance

• Constantly validating and improving integration between frontend, backend

systems, ERP, and marketing platforms

4. Operations and Last-Mile Excellence

• Oversee fulfilment operations and last-mile delivery performance

• Monitor SLAs, return rates, refund cycles and customer satisfaction metrics

• Improve overall operational efficiency with the aim of reducing fulfilment time to flat

2 hours across all cities we operate.

• Align inventory planning with brand managers/coordinators

• Maintain premium service standards aligned with brand positioning by

strengthening our own internal delivery fleet

5. Performance & Growth Alignment

• Align with Digital Marketing Manager & the performance marketing agency on traffic

acquisition strategy and CAC targets

• Improve ROAS and contribution margin benchmarks

• Ensure marketing investments support profitability objectives

• Collaborate on funnel optimization and conversion growth initiatives

6. Analytics & Governance

• Define and govern unified KPIs across e-commerce and marketplace

• Track contribution margin, CAC, LTV, inventory turns, and return ratios

• Drive a structured test-and-learn culture

• Translate data into clear commercial action plans

7. Marketing & Creative

• Align the E-commerce trading calendar with the marketing team to ensure

synchronized campaigns launches, product drops, and promotional initiatives

• Define and brief all creative requirements such as on-site & off-site banners, CRM,

logo skinning, aligning with the trading calendar

8. Team Leadership and Cross-Functional Alignment

• Lead and develop:

• E-commerce Tech Manager & Assistant Tech Manager

• CMS Team

• Last Mile/Fulfilment Team

• Build & nurture a proactive, ownership-driven, and execution-focused culture

• Establish clear accountability frameworks and measurable KPIs

• Work closely with the Digital & offline/Content Marketing Manager &

creative/performance marketing agency to ensure commercial coherence

profile

• 8 to 10+ years of progressive experience in E-commerce and digital retail

• Experience working with reputable, structured, or high-growth E-commerce

businesses

• Proven ownership of E-commerce P&L with demonstrated revenue and margin

growth

• Track record of scaling E-commerce and/or marketplace businesses across markets

• Strong commercial acumen with deep understanding of contribution margin, CAC,

LTV, and profitability levers

• Experience managing tech, CMS, operations, and cross-functional teams

• Marketplace expansion experience across GCC, Saudi Arabia, and/or India

preferred

• Mature, commercially assertive leader with strong execution discipline

• Data-driven decision-maker with strong analytical capability

• UAE-based candidates preferred, however open to overseas candidates with

relevant exposure