Ecommerce Manager

Role overview

Key responsibilities

• Review the existing platform, customer journey and trading performance; prioritize a practical improvement plan with stakeholders.
• Manage assortment, listings, content quality, navigation, availability and promotional activity.
• Monitor revenue, conversion, average order value, margin, acquisition costs and fulfillment costs.
• Develop marketplaces; manage listings, seller performance, pricing consistency and channel profitability.
• Work with Marketing to improve qualified traffic, campaign effectiveness and repeat purchasing.
• Coordinate stock accuracy, order processing, delivery, returns and customer support with relevant teams.
• Manage platform enhancements with IT or external providers, test changes and address checkout or customer-trust issues.
• Build processes and reporting; assess additional channels or geographic opportunities against readiness and profitability.

Experience and qualifications

• Experience managing ecommerce end to end, including trading, platforms, marketplaces and fulfillment coordination.
• Evidence of improving an existing online operation and delivering measurable commercial results.
• Relevant experience in musical instruments, consumer electronics, specialist retail or comparable considered-purchase categories is considered.
• Strong ecommerce analytics, margin awareness and ability to work with technical and operational partners.