E-Commerce Specialist
Skills
About This Role
Overview
:Key Responsibilities
1-Coordinate customer compensation and returns processes, ensuring proper control, root-cause analysis, and continuous improvement
2-Support petty cash management in coordination with Finance, ensuring proper control and prioritization of needs
3-Ensure effective supply and demand balance to protect brand reputation and customer retention
4-Manage inventory levels in stores to ensure product availability while minimizing overstock and cost impact
5-Manage and maintain relationships with E-Commerce platforms (e.g.
Jahez, Nana, etc.) and ensure smooth daily operations
6-Support expansion into new E-Commerce platforms and digital channels
7-Analyze E-Commerce operational performance and its impact on financial and operational KPIs
8-Support development of digital campaigns by analyzing market trends, seasonality, and customer behavior
9-Prepare and provide performance reports to management, highlighting results and improvement opportunities
:Skills
1-Operational thinking
2-Strong communication skills
3-Analytical and reporting skills
4-Time management and organization
5-Customer-focused mindset
6-Punctuality and reliability
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