E-commerce specialist
Skills
About This Role
Overview
We are seeking a detail-oriented and commercially driven Retail E-Commerce Specialist to manage and grow our online luxury retail business across watches, jewelry, and fashion categories.
The ideal candidate combines strong digital merchandising skills with an understanding of luxury customer expectations, premium brand presentation, and omnichannel retail operations.
This role is responsible for optimizing the online shopping experience, managing product launches, driving online sales performance, coordinating with marketing and retail teams, and ensuring brand consistency across all digital touchpoints.
E-Commerce Operations
Manage daily operations of the e-commerce platform, including product uploads, pricing, inventory updates, promotions, and order coordination.
Ensure all product listings are accurate, visually compelling, and aligned with luxury brand standards.
Monitor website functionality, customer journey, and checkout experience to maximize conversion rates.
Coordinate with logistics and customer service teams to ensure smooth fulfillment and after-sales support.
Digital Merchandising
Curate online collections and seasonal campaigns for luxury watches, jewelry, and fashion products.
Optimize product categorization, search, filters, and cross-selling opportunities.
Maintain high-quality product imagery, videos, and descriptions that reflect premium positioning.
Support new product launches and exclusive online activations.
Performance & Analytics
Track KPIs such as conversion rate, average order value, traffic, bounce rate, and online sales performance.
Generate regular performance reports and actionable insights.
Use analytics tools to identify customer behavior trends and optimize merchandising strategies.
Marketing & CRM Support
Collaborate with digital marketing teams on email campaigns, social media promotions, influencer collaborations, and paid advertising initiatives.
Support CRM activities, loyalty programs, and personalized customer engagement campaigns.
Coordinate promotional calendars aligned with retail and seasonal campaigns.
Luxury Customer Experience
Ensure premium customer experience standards across all digital touchpoints.
Handle VIP online customer inquiries with professionalism and discretion.
Support omnichannel initiatives including click-and-collect, in-store pickup, and appointment bookings.
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