E-commerce Operations Executive (Marketplace & Accounts – UAE)
About This Role
We are seeking an E-commerce Operations Executive to manage day-to-day marketplace operations across platforms including Amazon, Noon, and InstaShop. The role includes product management, order processing, inventory tracking, and basic financial reconciliation.
Key ResponsibilitiesMarketplace Management
- Manage seller accounts on Amazon, Noon, Instashop, and other UAE platforms
- Upload and optimize product listings (titles, descriptions, images, keywords)
- Monitor product performance, pricing, and competition
- Handle promotions, discounts, and campaign setup
Order & Operations Handling
- Process and track orders across all platforms
- Coordinate with warehouse/logistics for order fulfillment
- Handle returns, cancellations, and customer issues
- Ensure SLAs are met (delivery time, order accuracy, etc.)
Inventory Management
- Monitor stock levels across all marketplaces
- Update inventory and avoid stock-outs or overselling
- Coordinate restocking and forecasting
Accounts & Reconciliation
- Track sales, commissions, and payouts from each platform
- Perform basic reconciliation of marketplace statements
- Maintain records of invoices, expenses, and profit margins
- Coordinate with accountant for reporting and VAT
Reporting
- Prepare weekly/monthly sales and performance reports
- Analyze best-selling products and low-performing SKUs
Required Skills & Qualifications
- 2–5 years experience in UAE e-commerce marketplace operations
- Hands-on experience with Amazon Seller Central, Noon Seller Lab, Instashop Vendor Portal
- Basic accounting knowledge (profit/loss, reconciliation, VAT basics)
- Strong Excel/Google Sheets skills
- Understanding of product listing SEO and marketplace algorithms
- Ability to multitask across platforms without losing accuracy
Key Competencies
- Detail-oriented (mistakes = refunds, penalties, bad reviews)
- Strong ownership mindset (no hand-holding)
- Ability to handle pressure during high order volumes
- Problem-solving attitude (account issues, delays, penalties)
Reality Check (Important)
If your business is growing, this role will break into 2 positions:
- Marketplace Manager → growth, listings, ads, strategy
- Operations + Accounts Executive → orders, stock, reconciliation
Job Type: Full-time
Pay: From AED1.00 per month
Work Location: In person
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