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E-commerce Operations Executive (Marketplace & Accounts – UAE)

Al Merkaz General TradingDubai, UAE1 weeks agofulltime
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About This Role

We are seeking an E-commerce Operations Executive to manage day-to-day marketplace operations across platforms including Amazon, Noon, and InstaShop. The role includes product management, order processing, inventory tracking, and basic financial reconciliation.

Key ResponsibilitiesMarketplace Management

  • Manage seller accounts on Amazon, Noon, Instashop, and other UAE platforms
  • Upload and optimize product listings (titles, descriptions, images, keywords)
  • Monitor product performance, pricing, and competition
  • Handle promotions, discounts, and campaign setup

Order & Operations Handling

  • Process and track orders across all platforms
  • Coordinate with warehouse/logistics for order fulfillment
  • Handle returns, cancellations, and customer issues
  • Ensure SLAs are met (delivery time, order accuracy, etc.)

Inventory Management

  • Monitor stock levels across all marketplaces
  • Update inventory and avoid stock-outs or overselling
  • Coordinate restocking and forecasting

Accounts & Reconciliation

  • Track sales, commissions, and payouts from each platform
  • Perform basic reconciliation of marketplace statements
  • Maintain records of invoices, expenses, and profit margins
  • Coordinate with accountant for reporting and VAT

Reporting

  • Prepare weekly/monthly sales and performance reports
  • Analyze best-selling products and low-performing SKUs

Required Skills & Qualifications

  • 2–5 years experience in UAE e-commerce marketplace operations
  • Hands-on experience with Amazon Seller Central, Noon Seller Lab, Instashop Vendor Portal
  • Basic accounting knowledge (profit/loss, reconciliation, VAT basics)
  • Strong Excel/Google Sheets skills
  • Understanding of product listing SEO and marketplace algorithms
  • Ability to multitask across platforms without losing accuracy

Key Competencies

  • Detail-oriented (mistakes = refunds, penalties, bad reviews)
  • Strong ownership mindset (no hand-holding)
  • Ability to handle pressure during high order volumes
  • Problem-solving attitude (account issues, delays, penalties)

Reality Check (Important)

If your business is growing, this role will break into 2 positions:

  • Marketplace Manager → growth, listings, ads, strategy
  • Operations + Accounts Executive → orders, stock, reconciliation

Job Type: Full-time

Pay: From AED1.00 per month

Work Location: In person

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