E-Commerce Manager
Skills
About This Role
Overview
What you’ll own
Lead the day-to-day management of the e-commerce website as a live trading channel
Plan and execute online product launches, bundles, campaigns, gifting moments, and seasonal offers
Manage product listings, collections, pricing, descriptions, imagery, landing pages, and homepage updates
Maintain a premium, accurate, and commercially strong online presentation at all times
Improve key performance metrics including conversion, average order value, and repeat purchase
Coordinate CRM and lifecycle activity including key email flows and retention touchpoints
Work closely with operations, inventory, finance, customer support, and marketing to ensure smooth execution
Produce clear, actionable reporting and use performance data to drive decisions and improvements
Coordinate with external developers, agencies, and platform partners where needed
What we’re looking for
4–7 years of relevant experience in e-commerce, digital trading, or DTC brand management
Proven experience managing an e-commerce website for a consumer-facing brand
Strong understanding of digital merchandising, promotions, conversion, CRM, and customer journey optimization
Commercially minded, numerate, and confident using data to guide action
Highly organized, detail-oriented, and strong in execution
Able to move comfortably between strategy and day-to-day delivery
Strong cross-functional coordination skills and a clear sense of ownership
Experience
in food and beverage, premium retail, lifestyle, gifting, or consumer brands is preferred
Preferred platform experience
Shopify or comparable e-commerce platforms
GA4 / Google Analytics
Klaviyo, Mailchimp, or similar CRM tools
Basic SEO and landing page best practices
Experience
working with external web developers or digital agencies
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