E-Commerce Manager

Role overview

Strategy and accounts

• Set e-commerce and quick-commerce strategy, identify growth opportunities, expand listings, and develop annual joint business plans.
• Manage Amazon, Noon, Talabat, and other online partner relationships; negotiate commercial terms, placements, and campaigns.
• Monitor account performance and work with platform account managers to improve visibility and sales.

Orders, sales, and inventory

• Oversee orders from placement to fulfillment; coordinate warehouse and logistics operations and plan deliveries against platform service levels.
• Track accuracy, fulfillment, delivery timelines, stock availability, and resolve processing or delivery issues.
• Own sales targets, analyze performance and customer insights, and improve conversion and basket size.
• Forecast demand, plan inventory allocation, and coordinate stock levels to reduce out-of-stock situations.

Digital merchandising and promotions

• Optimize product descriptions, images, SEO keywords, digital merchandising, and banner placements while maintaining brand consistency.
• Plan seasonal campaigns, flash sales, bundle offers, and product launches with marketing teams.
• Manage promotional budgets and evaluate campaign return on investment.

Performance indicators

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 5+ years in e-commerce, digital sales, or key account management within FMCG or food and beverage.
• Experience managing online marketplaces such as Amazon and Noon and quick-commerce platforms such as Talabat or similar services.
• Strong analytical, commercial, and negotiation skills.
• UAE FMCG market experience is highly preferred.

Skills and competencies

• E-commerce and marketplace management; key account negotiation and relationship management.
• Order fulfillment, logistics coordination, data analysis, and performance reporting.
• Strategic thinking and commercial planning.