E-Commerce Executive / Customer Service
Role Overview
Manage e-commerce product listings, third-party coordination, performance tracking, and customer assistance with online orders and inquiries.
Key Skills for This Role
Full Job Posting
Role overview
Manage e-commerce product listings, third-party coordination, performance tracking, and customer assistance with online orders and inquiries.
Key responsibilities
- Create and update product listings on e-commerce platforms.
- Prepare and share product lists with third-party companies.
- Maintain accurate product information, pricing, and stock details.
- Prepare reports, analyze data, and create and monitor KPIs.
- Use intermediate Microsoft Excel for data management and reporting.
- Handle customer inquiries, complaints, and follow-ups.
- Monitor online orders.
Requirements
- Two years of customer service experience is required.
- Intermediate knowledge of Microsoft Excel.
- Good analytical and reporting skills.
- Good communication and problem-solving skills.
- Strong attention to detail and follow-up skills.
- Ability to multitask and work independently.
- Previous e-commerce or customer service experience is preferred.
Compensation
- Full-time role paying up to AED 3,500 per month.
Workplace
- Work is in person.
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