Duty Manager ECD Center

Overview

Responsibilities

• Serve as the primary liaison with governmental authorities including ICP, National Guard, and other regulatory and law enforcement bodies.
• Manage inadmissible passengers (INAD) in compliance with international regulations and government laws.
• Maintain and manage the daily incident log in coordination with National Guard and security entities, ensuring accurate documentation.
• Manage issuance and communication of airport security passes and permits in line with security protocols.
• Review all security-related documents from stakeholders for compliance with AVSEC policies and regulatory requirements.
• Coordinate access for diplomats and VVIP escorts to designated airport areas in compliance with security procedures.
• Disseminate external government circulars (MOI, NECC, ADCMC, DOH Operations Centre, GCAA Operations Centre) to ensure compliance and awareness.
• Act as focal point for special mission flights directed at national level.
• Manage communication with government agencies regarding stranded passengers and operational complaints.
• Oversee Emergency Operations Center activations and ensure effective coordination and communication.
• Implement ECD operating procedures across strategic, tactical, and operational levels.
• Act as crisis communication focal point with Abu Dhabi Crisis Management Centre (ADCMC).
• Support crisis lifecycle activities: preparedness, response, recovery, and mitigation.
• Participate in emergency drills, simulations, and post-incident debriefings.
• Coordinate response to operational disruptions, including medical emergencies, security incidents, and irregular passenger movements.
• Oversee airport emergency response and recovery processes, including command, control, and coordination functions.
• Lead change management activities within the department and ensure proper stakeholder communication.
• Provide support during irregular operations (IRROPs), large-scale disruptions, and national-level alerts.
• Maintain safety-related data, accident statistics, and shift reports for management review.
• Facilitate structured communication flow with ADCMC and other authorities for real-time decision-making.
• Manage information dissemination via the Shiryan platform with ADCMC.
• Support coordination of health-related passenger incidents and emergency communication.
• Maintain comprehensive records of crisis events, communications, decisions, and escalation actions.
• Conduct routine meetings with managers and contribute to departmental decision-making.
• Oversee departmental activities to ensure operational effectiveness.
• Conduct performance appraisals for direct reports and incorporate senior management feedback.
• **Requirements and Skills**

Education & Qualifications

• Bachelor’s degree in Airport Operations, Business Administration, or related field.
• Relevant professional certifications, training, or accreditation in aviation, security, or emergency management.
• Significant industry experience in senior operational or emergency planning roles.

Experience

• Minimum 7 years of experience in the aviation industry or emergency planning field.
• Experience in integrated airport operations or crisis management systems.

Core Competencies

• Leadership and team management skills.
• Strong problem-solving and decision-making ability under pressure.
• High level of organizational and coordination skills.
• Knowledge of regulatory compliance (aviation security and government standards).
• Crisis and emergency management capability.
• Strong stakeholder and community engagement skills.
• Cultural awareness and ability to work in diverse environments.
• Proficiency in operational and emergency management systems/software.
• Ability to identify training needs and support staff development.
• Strong analytical thinking and report writing skills for executive-level communication.