Front Office Duty Manager (Russian/German Speaker)

Overview

Front Office Duty Manager

One&Only The Palm Resort

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
• Develop specific goals and plans to prioritize, organize, and accomplish the task.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identify training needs and support the development and upskilling of team members.
• Maintain awareness of daily arrivals, departures, group movements, and special requests.
• Proactively identify operational challenges and implement solutions to improve efficiency and guest satisfaction.
• Assist in managing overbooking situations and coordinate alternative arrangements where necessary.
• Support brand standards audits and quality assurance initiatives.
• Maintain confidentiality of guest and company information at all times.
• Support sustainability and environmental initiatives in daily operations.
• Prepare and review daily operational reports, handover notes, and shift briefings.
• Support implementation of the upselling program, communicating and ensuring process
• Ensure compliance with all policies, standards, and procedures
• Understand and comply with security, health and safety policies and procedures.
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Serve as a leader in displaying outstanding hospitality skills.
• Empower employees to provide excellent customer service.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicate any variations to the established norms to the appropriate department in a timely manner.
• A suitable candidate should have
• 1–2 years of experience in a 5-star hotel, resort, or upscale hospitality environment
• , with a strong understanding of front office operations, guest service standards, and overall hotel procedures.
• The candidate must demonstrate excellent personal presentation, strong interpersonal and communication skills, and the ability to work effectively with diverse teams across departments.
• They should be dynamic team player, committed to delivering exceptional guest experience and always maintaining high service standards.
• Strong attention to detail, organizational skills, and a proactive approach to problem-solving and guest relations are essential.
• Excellent English communication skills are required, and fluency in Russian or German is mandatory.
• Proficiency in additional languages will be considered an advantage.
• Computer literacy including relevant software and experience in using an Opera system.
• Middle East/GCC experience is an advantage.
• At One&Only creating

JOY

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