Duty Manager/Retail Sales Channel (UAE National)

Job Description

Responsibilities

• Maintaining safety and security (Store keys and door locks during opening and closing the store).
• Ensure all repairs and maintenance required for the store, by reporting, escalating and follow up to ensure store operations, brand image ,health & safety are not jeopardized.
• Follow daily floor operation (standard store checklist).
• Manage, monitor and control inventory and merchandising.
• Monitor and control staff all cash & financial transactions within the store.
• Monitor and check the daily user activity (Sales, Non Sales , SAS utilization & sales ratio).
• Achieve operational KPIs in Compliances & customer experience such as RQMS, T&C , NPS & Zero invalid complains.
• Monitor Next Best Action (NBA) utilization.
• Accountable to achieve monthly sales targets.
• Manage employee Work Force Management (WFM) to manage store WT,HT & SL KPIs.
• Team management by leading and supervising the team to ensure meeting the operational demands and requirements like Monitor and control staff rotation including holidays to ensure the store always staffed well to meet customer demand & peak trading periods.
• Ensure all marketing campaign and communication are delivered and understood to all team members (Active Daily Huddle).
• Ensuring employee productivity , monitoring efficiency of all process and creating positive work environment for employees.
• Assisting Store Manager in applying the weekly and monthly performance review activities like (Coaching, One to One meeting, short and long term action plans) and ensure having a proper record and documentation.
• Ensure the team members carried out all staff training modules on time, standardized, and properly attended at any training sessions outside of the store at a high level.
• Attend & contribute to regular store meetings held by the area manager.
• Flexible in store duty timing and being on demand and in call in daily, weekend and official holiday (when required)
• Support and advice solutions for operational issue.
• Coordination with other interdepartmental sections/stake holders RSS, Training , compliance, RLM…..Etc.
• Floor support player like handling customers requirements, ensuring the customer journey, supporting the staff in sales related issues.
• Report issues & concerns to your Store Manager in a timely manner.

Qualifications

• Bachelors Degree
• At least 2 years of experience in a retail management or sales role, preferably in the telecommunications industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong leadership and team management abilities, with a track record of motivating and developing teams.
• Analytical skills to interpret data and make informed business decisions.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using retail management systems and sales tracking tools.
• Flexibility to work varied shifts, including weekends and holidays, as required.
• A passion for delivering exceptional customer experiences and a drive for continuous improvement.