Donor Engagement Specialist
Role Overview
This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Candidates must effectively engage donors who could have misconceptions about the donation process.
Key Skills for This Role
Full Job Posting
REQUIRED QUALIFICATIONS
- Knowledge of:
- MS Office, including basic word processing, spreadsheet, and database software application skills.
- Proficiently applying computer skills and engaging with customers simultaneously
- Advanced internet research skills including familiarity with social media.
- Ability to:
- Demonstrate strong communication skills and the ability to ask probing questions while working in a mission-driven call center environment.
- Manage a high volume of challenging file types.
- Apply appropriate use of available people finder tools, as deemed necessary.
- Deliver solid customer service while utilizing proven critical thinking and problem-solving skills, while employing a high degree of emotional intelligence.
- Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
- Demonstrate proficiency by multitasking in a fast paced and multi-media (phone, email, text, mail) environment with observable proficiency.
- Convey medical information to donors, manage confidential information appropriately, and employ strong documentation practices.
- Contribute to a team environment and take initiative and responsibility for independent work as needed.
- Complete work with a high level of accuracy, attention to detail and follow-through.
- Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required.
- Bachelor’s degree in human services or a Health Care related field is required.
- However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
- Experience with basic word processing and data entry required.
Education and/or Experience
- Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
PREFERRED QUALIFICATIONS
- (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Familiarity with medical terminology and advanced health screening experience preferred.
- Familiarity obtaining informed consent.
- Experience in target-driven sales environment.
- Familiarity with digital social platforms and social media applications.
- Additional educational experience in public health, psychology, or health promotion is preferred.
About NMDP
NMDP is a nonprofit blood stem cell transplant and donor-registry organization serving patients with blood cancers and disorders.
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