Manager, Case Management

About Company

Requirements

• Knowledge of: • NMDP network • Case Management processes, services, and job responsibilities across Case Management teams. • Healthcare industry standards and experience working with customers in a healthcare environment. • Robust understanding of effective customer service principles, with demonstrated ability to support external customer relationship management. • Data privacy and confidentiality principles for handling medical information. • Proficient in using multiple software applications, including Microsoft Office. Ability to: • Lead and manage high-performing teams, with strong training, mentoring, and coaching skills. • Evaluate team workflows, job functions, service trends, and frontline feedback to identify areas for efficiency, standardization, risk reduction, or enhanced service. • Provide change management and leadership in a fast-paced environment. • Develop and maintain business relationships with internal and external partners. • Work cross-functionally to identify process and service improvements. Education and/or Experience: • Bachelor’s degree in a health-related field. Upon evaluation, equivalent related experience and/or education in addition to the required experience outlined below may be substituted for the degree requirement. • 3-5 years of leadership experience with a minimum of 3 years’ experience leading a team in a donor center, hospital, blood center, clinical setting. Upon evaluation five years’ experience in another relevant NMDP position may be substituted. • Experience that required organization operational management, management and development of business processes and procedures, or management of an organization’s work on behalf of larger program.
• Previous experience supervising, managing, coaching, or formally leading team members strongly preferred