Senior Product Analyst
Role Overview
Help build the future of product strategy at NMDP.
As a Senior Product Analyst, you’ll dig into our donor and graft-sourcing product portfolios, combining operational, financial, customer, and market insights to guide product investment and lifecycle decisions.
You’ll collaborate with cross-functional experts to identify opportunities, track performance, and recommend what to improve, expand, or rethink.
If you’re a curious, adaptable self-starter who thrives in ambiguity and enjoys turning insights into action, this could be the role for you.
The Senior Product Analyst helps product teams make data-informed, market-aware, user-centered, and financially grounded decisions across cellular therapy, service, software, and platform products. Embedded in the Product organization, this role partners with Product Managers, Product Owners, UX, Operations, Technology, Analytics, Finance, Commercial, and other cross-functional stakeholders to clarify needs, assess opportunities, shape product decisions, support go-to-market readiness, and measure outcomes that improve product performance and advance mission impact.
The Senior Product Analyst brings a product mindset: translating ambiguity into clear options, evaluating customer needs, market opportunity, operational feasibility, financial implications, current-state processes, and product or platform capability fit, and turning evidence into recommendations that improve customer experience, operational effectiveness, financial performance, and measurable business value. This role supports product work from discovery and opportunity assessment through product development, requirements and backlog readiness, launch readiness, adoption measurement, and ongoing optimization.
Specific emphasis will vary by product line; all Senior Product Analysts are expected to bring strong product thinking, analytical judgment, customer orientation, and evidence-based recommendation development.
This role is ideal for a senior analyst who wants to use product thinking, data, market insight, and operational understanding to improve products that support the organization’s mission to save lives through cellular therapy.
Key Skills for This Role
Full Job Posting
REQUIRED QUALIFICATIONS
- Knowledge of:
- Product analytics, performance measurement, outcome-based measurement, benefit realization, and product-level metrics used to assess adoption, value, financial performance, and product health.
- Market analysis, competitive assessment, product positioning, product economics, revenue growth, business case development, investment trade-off evaluation, and prioritization methods used across the product lifecycle.
- Product discovery, customer and stakeholder research synthesis, journey mapping, service or process analysis, problem framing, opportunity assessment, and product development across cellular therapy, service, software, and platform products.
- Business process redesign, fit-gap analysis, future-state workflow development, service model evaluation, and translating current-state complexity into simplified product, service, or platform recommendations.
- Agile and product delivery practices, including product requirements, work definition, user stories, acceptance criteria, backlog refinement, validation, testing, and product review cadences where applicable.
- Insight storytelling and recommendation development for technical, non-technical, product, operational, commercial, and senior leadership audiences.
- Modern analytics, visualization, collaboration, prototyping, and AI-assisted tools used to accelerate analysis, synthesis, scenario modeling, and product decision-making.
- Ability to:
- Apply advanced analytical thinking to synthesize complex, incomplete, or conflicting information into clear options, recommendations, assumptions, and next practical steps.
- Think strategically by connecting data, customer insights, market signals, process findings, and product performance to organizational goals, product strategy, financial outcomes, customer value, and long-term product health.
- Communicate clearly and concisely, translating complex analytical findings, process insights, financial considerations, and product or platform trade-offs for technical, non-technical, product, operational, commercial, and leadership audiences.
- Collaborate, facilitate, influence, and challenge diplomatically across Product, UX, Technology, Architecture, Operations, Analytics, Finance, Commercial, Change Management, and leadership stakeholders.
- Influence practical product artifacts such as process flows, journey maps, service models, product requirements, decision records, wireframes, dashboards, user stories, acceptance criteria inputs, test scenarios, experiments, and insight narratives.
- Assess when needs are best addressed through process change, service model change, product iteration, configuration, out-of-the-box platform capability, or specialized design, architecture, or custom development support.
- Use AI responsibly to accelerate research, synthesis, insight generation, scenario modeling, backlog analysis, forecasting, and design exploration while validating outputs for quality, accuracy, bias, privacy, and appropriate use.
- Bachelor's degree in analytics, business, economics, information systems, technology, healthcare administration, or a related field, or equivalent professional experience.
- 5+ years of experience in product analysis, product analytics, business analysis, functional analysis, decision support, or a related role translating data, processes, customer needs, and market insights into product recommendations.
- Experience working in or alongside a product-oriented organization, influencing product strategy, roadmap decisions, solution design, outcome measurement, product lifecycle decisions, or portfolio/product-line analysis.
- Experience supporting product strategy, product development, market analysis, financial analysis, business case development, revenue growth, go-to-market planning, or product performance measurement across product types such as cellular therapy, service, software, or platform products.
- Experience contributing to product requirements, discovery sessions, journey or process flows, acceptance criteria inputs, testing, adoption measurement, or product performance insights in partnership with product teams in matrixed environments.
PREFERRED QUALIFICATIONS
- (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Experience with Salesforce, Salesforce Health Cloud, CRM, healthcare technology, or similar platforms, including the ability to assess standard capabilities, configuration options, reporting, workflow support, and platform limitations.
- Experience supporting large-scale platform transformation, modernization, CRM, digital products, healthcare technology, or enterprise workflow initiatives.
- Experience creating practical discovery or alignment artifacts when dedicated UX/UI resources are unavailable, including workflows, wireframes, screen concepts, prototypes, or testable process models.
- Experience with product analytics, business intelligence, collaboration, mapping, backlog, or prototyping tools such as Power BI, Tableau, Looker, Pendo, Mixpanel, Amplitude, Excel, SQL, Miro, Lucidchart, Figma, Jira, Azure DevOps, Confluence, or equivalent tools
- Experience with artificial intelligence within research, aggregation, customer feedback synthesis, scenario modeling, forecasting, prototyping, and recommendation development.
- Experience mentoring analysts, establishing best analytical practices, improving measurement standards, or leading complex cross-functional analyses.
- Relevant certifications such as Salesforce Business Analyst, Salesforce Administrator, Platform App Builder, CBAP, CSPO, SAFe, or related credentials are a plus.
About NMDP
NMDP is a nonprofit blood stem cell transplant and donor-registry organization serving patients with blood cancers and disorders.
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