Dispatcher
ROLE PURPOSE To serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. KEY ACCOUNTABILITIES OF THE ROLE · Efficiently allocate and dispatch vehicles to meet service demands.
Skills
About This Role
Role Purpose
To serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Accountabilities Of The Role
· Efficiently allocate and dispatch vehicles to meet service demands.
· Monitor real-time vehicle locations and adjust schedules as needed.
· Serve as the primary point of contact between drivers, field
· personnel, and clients.
· Relay important information and provide updates on service statuses.
· Plan and optimize vehicle routes to minimize travel time and enhance fuel efficiency.
· Utilize navigation tools to guide drivers and ensure on-time arrivals.
· Coordinate responses to emergencies, accidents, or unexpected service disruptions.
· Implement contingency plans to address unforeseen challenges.
· Maintain accurate records of dispatch activities, including schedules, service requests, and incidents.
· Generate reports on vehicle performance and operational efficiency.
· Interact with customers to gather information, address inquiries, and provide updates on service delivery.
· Resolve customer issues and concerns related to dispatch activities.
· Generate the reports and submit to the finance.
· Monitor cash and credit services and also collect the cash and submit to finance.
Qualifications
Bachelor's degree in Business Administration or a related field
Previous Experience
Minimum 1-2 years of experience in related field.
· Email Writing Skills
· Microsoft Excel (Creating reports - V-lookup /X-lookup / Pivot/ Graphs)
· Multi-Tasking personality must be Bold, Confident, Dynamic and Active listener.
· Effective Time Management
· Quick decision making
Pay: Up to AED3,500.00 per month
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