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Director, Solutions Delivery & Operations

Kelly Services
Remote, USA
Full-time
Director · 10+ years experience
Remote
Discovered 1 weeks ago
power-bisaptableau

Full Job Posting

Responsibilities:

  • Develop and implement strategic operational plans to enhance service delivery efficiency and effectiveness.
  • Oversee the daily operations of the service delivery function, ensuring alignment with organizational goals and objectives.
  • Lead cross-functional teams to drive continuous improvement initiatives and process optimization.
  • Manage and allocate resources to support operational activities and ensure budgetary constraints are met.
  • Collaborate with senior leadership to make data-driven decisions that impact service delivery outcomes.
  • Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
  • Foster a culture of excellence by setting high standards for service delivery and quality assurance.
  • Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.
  • Ensure compliance with regulatory requirements and industry standards in all operational activities.
  • Drive innovation and adaptability in service delivery to meet evolving market demands and customer needs.

Technical Skills:

  • Proficient in Enterprise Resource Planning (ERP) systems, such as SAP or Oracle, for strategic planning and operational management.
  • Advanced knowledge of data analytics tools (e.g., Tableau, Power BI) to drive data-driven decision-making and performance optimization.
  • Expertise in project management methodologies (e.g., Agile, Lean Six Sigma) to lead cross-functional teams and streamline operations.
  • Strong understanding of supply chain management principles and logistics to develop and implement efficient operational strategies.
  • Experience with Business Process Management (BPM) software to design and optimize workflows and processes.
  • Soft Skills:
  • Strategic leadership to develop and implement long-term operational strategies that align with organizational goals.
  • Strong communication skills to effectively collaborate with stakeholders at all levels and across departments.
  • Ability to manage and motivate teams, fostering a culture of continuous improvement and innovation.
  • Problem-solving skills to identify and resolve complex operational challenges and drive continuous improvement.
  • Adaptability to navigate and thrive in dynamic environments, managing change and driving operational excellence.

Qualifications:

  • 10+ years in a people manager role that provides leadership to people managers and/or a professional staff, has accountability for the performance and results of multiple related teams, develops departmental plans, including business and/or organizational priorities. Decisions are guided by resource availability and organizational objectives.
  • The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.
  • $120,075.00 - $160,100.00
  • Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff
  • Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
  • Proficient in Enterprise Resource Planning (ERP) systems, such as SAP or Oracle, for strategic planning and operational management.
  • Advanced knowledge of data analytics tools (e.g., Tableau, Power BI) to drive data-driven decision-making and performance optimization.
  • Expertise in project management methodologies (e.g., Agile, Lean Six Sigma) to lead cross-functional teams and streamline operations.
  • Strong understanding of supply chain management principles and logistics to develop and implement efficient operational strategies.
  • Experience with Business Process Management (BPM) software to design and optimize workflows and processes.
  • Strategic leadership to develop and implement long-term operational strategies that align with organizational goals.
  • Strong communication skills to effectively collaborate with stakeholders at all levels and across departments.
  • Ability to manage and motivate teams, fostering a culture of continuous improvement and innovation.
  • Problem-solving skills to identify and resolve complex operational challenges and drive continuous improvement.
  • Adaptability to navigate and thrive in dynamic environments, managing change and driving operational excellence.

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