Director of Residences

Company Description

Key Responsibilities

• Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
• Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures that reflect our commitment to creating "the grandest of feelings".
• Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs and lifestyle enhancement opportunities.
• Oversee property operations, including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management, to ensure pristine residential environments.
• Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access.
• Manage financial performance and budget oversight for residential operations, ensuring optimal resource allocation whilst maintaining service excellence and homeowner satisfaction.
• Lead, develop, and inspire a high-performing residential Team members, fostering a culture of excellence that embodies Rixos values of charismatic and thoughtful service.
• Coordinate with Homeowners Association management, ensuring transparent communication and effective governance that supports community harmony and property value enhancement.
• Implement and monitor health, safety, and security protocols that provide peace of mind whilst maintaining the welcoming atmosphere characteristic of Rixos residences.
• Drive continuous improvement initiatives through homeowner feedback collection and analysis, ensuring services evolve to exceed expectations and maintain competitive advantage.
• Serve as ambassador for local community engagement, leveraging Rixos position "in the heart" of Dubai Islands to provide authentic destination experiences for homeowners.
• Coordinate special events, celebrations, and community activities that foster connections amongst residents whilst showcasing the sophisticated lifestyle that defines Rixos living.
• Champion and represent the Residences with the colleagues at the Hotel and foster a collaborative and supportive environment with the hotel's Team members.

Essential Requirements

• Bachelor’s degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience.
• Minimum 5-7 years senior management experience in luxury residential or hospitality operations
• Proven track record in luxury customer service delivery and relationship management
• Strong financial acumen with budget management and P&L responsibility experience
• Excellent communication skills with the ability to engage with high-net-worth individuals
• Leadership experience in managing cross-functional teams of 15+ team members.
• Proficiency in property management systems and Microsoft Office Suite

Desired Qualities

• Experience with luxury residential properties or private club management
• Knowledge of the local market and comparative luxury service providers
• Project management certification or demonstrated complex project delivery experience
• Understanding of HOA governance and condominium association management
• Multilingual capabilities reflecting regions diverse community
• Previous experience with Fairmont, Accor, or comparable luxury hospitality brands
• Demonstrated passion for creating exceptional lifestyle experiences