Director of Food and Beverage
Skills
About This Role
Position Summary
- The Director of Food & Beverage provides strategic and operational leadership across all F&B outlets, ensuring exceptional guest experiences, strong commercial performance, and full alignment with Hyatt brand standards. The role oversees restaurants, bars, banqueting, events, and in-room dining, while driving team development, service excellence, and financial performance.
Guest Experience & Service Delivery
- Ensure consistent quality in food, beverage, service, and presentation across all outlets and events.
- Oversee execution of restaurants, bars, lounges, banquets, catering, and in-room dining.
- Lead service recovery and continuously improve guest satisfaction based on feedback and performance metrics.
Leadership & Talent Development
- Develop and empower F&B leaders through coaching, feedback, and performance management.
- Champion Hyatt’s purpose, values, and leadership behaviors through visible leadership.
- Support talent management, succession planning, and engagement initiatives in partnership with HR.
Operations & Financial Performance
- Manage day-to-day operations to ensure efficiency, consistency, and service excellence.
- Drive revenue through outlet optimization, events, promotions, and collaboration with Sales and Revenue teams.
- Oversee budgets, cost control (labor, food & beverage), inventory, and financial forecasting.
Brand Standards & Compliance
- Ensure adherence to Hyatt standards, SOPs, and UAE regulatory requirements.
- Maintain high standards of food safety, hygiene, and workplace safety.
- Collaborate with Engineering and Security to ensure safe and well-maintained facilities.
Qualifications
- 8–10 years of F&B experience, including 3–5 years in a senior leadership role.
- Proven expertise in managing multi-outlet operations, including restaurants, bars, and banquets.
- Experience within a luxury or international hotel brand.
- Strong financial acumen and leadership capability.
- Bachelor’s degree in Hospitality Management or related field.
- UAE experience preferred
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