Director of Operations

Overview

• Operational Leadership & Governance

• Oversee and continuously improve company-wide operational workflows, ensuring clarity, efficiency, and accountability across departments.
• Establish and maintain robust operational frameworks, SOPs, and governance structures aligned with ember s brand and scale.
• Act as a central integrator across teams, ensuring smooth coordination and execution.
• Ensure operational readiness and service excellence across all client engagements and projects.

• Process, Performance & Outcomes

• Ensure that financial, legal, HR, and administrative processes function efficiently, compliantly, and in line with leadership expectations.
• Monitor outcomes, risks, and performance indicators, addressing gaps proactively.
• Implement approval structures, reporting mechanisms, and internal controls to support decision-making.
• Ensure documentation discipline, accuracy, and operational transparency.

• People & Organizational Effectiveness

• Support leadership in maintaining a high-performing, structured, and accountable organization.
• Oversee operational aspects of recruitment, onboarding, contracts, and performance processes.
• Ensure internal policies and procedures are implemented consistently and professionally.
• Foster a culture of ownership, discretion, and service excellence.

• Legal, Compliance & Risk Oversight

• Ensure contractual, regulatory, and compliance processes are managed effectively through internal coordination and external advisors.
• Maintain oversight of agreements, documentation, and regulatory obligations.
• Identify operational and commercial risks and implement mitigation strategies.

• Business Development & Revenue Enablement

• Support business development initiatives through operational planning, pricing structures, and execution readiness.
• Ensure operational capabilities align with growth ambitions and new opportunities.
• Collaborate with leadership to improve efficiency, margins, and scalability.
• Contribute to the refinement of service offerings, partnerships, and commercial processes.