Director of Houeskeeping

Overview

• Ensure all guestrooms, public areas, back-of-house areas, and laundry facilities are maintained to the highest cleanliness and presentation standards in accordance with Rixos and Accor brand standards.
• Lead and manage all Housekeeping operations including Room Attendants, Public Area, Laundry, Linen, and Uniform sections.
• Monitor daily room status and coordinate closely with Front Office and Engineering to ensure smooth operations and room readiness.
• Ensure all guestrooms and public areas are inspected regularly to maintain luxury hospitality standards.
• Manage departmental manpower planning, scheduling, attendance, and vacation planning to ensure operational efficiency.
• Supervise, train, motivate, and develop the Housekeeping team to achieve departmental objectives and service excellence.
• Ensure all Housekeeping colleagues maintain proper grooming, hygiene, and professional appearance standards.
• Monitor guest feedback and implement corrective actions to improve guest satisfaction and quality scores.
• Ensure all cleaning procedures, chemicals, equipment, and materials are used safely and according to hotel policies and health & safety regulations.
• Conduct regular departmental briefings, training sessions, and operational meetings.
• Ensure proper inventory control of linen, uniforms, guest supplies, and cleaning materials.
• Monitor departmental expenses and ensure effective cost control while maintaining service quality.
• Coordinate preventive maintenance requirements and room defects with Engineering.
• Ensure compliance with Rixos and Accor policies, procedures, and audit standards.
• Maintain confidentiality of guest information and hotel records at all times.
• Support sustainability initiatives and environmental practices within the department.
• Ensure lost & found procedures are followed according to hotel policy.
• Participate in budget preparation, forecasting, and departmental performance reviews.
• Ensure all Housekeeping reports, records, and documentation are maintained accurately and updated regularly.
• Promote teamwork and maintain effective communication with all hotel departments to ensure seamless guest experiences.