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Director - Digital Product Management

American Express
Phoenix, USA
Full-time
Director
Hybrid
Discovered 6 days ago

Full Job Posting

Qualifications

  • Experience: Preferred 6+ years of product management or technical product leadership experience, including ownership of APIs, data products, platforms, or other complex B2B services used by external customers or partners.
  • Technical fluency: Deep understanding of modern API and service architectures, including REST, event-driven models, webhooks, asynchronous processing, data contracts, security, performance, observability, versioning, and backward compatibility. Able to read and challenge detailed technical artifacts.
  • Product judgment and solutioning: Demonstrated ability to move from an ambiguous customer or business problem to a coherent target-state product and technical solution, while making pragmatic delivery tradeoffs.
  • Customer and commercial mindset: Proven ability to build technically complex products around real customer workflows and connect product decisions to adoption, revenue, operational efficiency, and measurable business value.
  • Relationship leadership: Exceptional ability to earn trust, influence without authority, navigate a complex matrix, and create productive partnerships across Product, Technology, Architecture, Risk, Operations, and Commercial teams.
  • High-bar execution: Track record of delivering durable products in demanding environments, with strong ownership, attention to detail, intellectual curiosity, and a bias toward action and measurable outcomes.
  • Strategic thought leadership: Ability to connect market and technology shifts to a clear product strategy and translate that strategy into an executable roadmap.
  • Transformational spirit: Proven ability to modernize legacy capabilities, lead complex cross-functional change, and improve how product and technology teams work together from strategy through execution.
  • Executive communication: Outstanding communicator who can make complex product and technical topics clear, concise, and decision-oriented for audiences ranging from engineers to senior executives.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
  • -

Responsibilities

  • Product Strategy & Portfolio Evolution
  • Own the strategy and roadmap for acquiring APIs and services
  • Define the target-state product. balancing new capabilities, modernization, partner migration, and retirement of legacy services.
  • Translate customer needs, market trends, and technology developments into differentiated and commercially viable product opportunities.
  • Product Ownership, Technical Design & Delivery
  • Own the full product lifecycle—from discovery and solution design through build, launch, adoption, and ongoing evolution.
  • Translate complex needs into clear requirements, API behaviors, domain models, workflows, non-functional requirements, and acceptance criteria.
  • Work hands-on with Technology and Architecture to review and challenge API specifications, schemas, integration flows, and solution tradeoffs.
  • Drive prioritization and product KPIs across customer value, reliability, data quality, adoption, revenue, and cost-to-serve.
  • Customer Value, Commercialization & Adoption
  • Engage directly with partners, merchants, developers, and internal users to validate product decisions and solve meaningful end-to-end problems.
  • Partner with teams on value propositions, packaging, pricing, go-to-market, and adoption.
  • Develop business cases and ensure roadmap priorities reflect customer outcomes, scalability, and commercial potential.
  • Support strategic partner and sales discussions with strong product, technical, and commercial expertise.
  • Cross-Functional Leadership & Influence
  • Lead across GMNS, Technology, Operations, Risk, Compliance, Pricing, Commercial, and Servicing to drive coordinated execution.
  • Build trust, challenge assumptions constructively, surface risks early, and create clarity in a highly matrixed environment.
  • Raise the product and technical bar through customer-centered design, reusable models, complete workflows, and strong lifecycle management.
  • Distill complex product and architecture topics into clear recommendations, tradeoffs, and decisions for senior leadership.

Preferred Qualifications

  • Experience: Preferred 6+ years of product management or technical product leadership experience, including ownership of APIs, data products, platforms, or other complex B2B services used by external customers or partners.
  • Preferred 6+ years of product management or technical product leadership experience, including ownership of APIs, data products, platforms, or other complex B2B services used by external customers or partners.

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