Direct Sales Advisor - Retail Banking

Uae

Job Purpose

Business Development

• Identify and acquire new customers through direct sales activities.
• Promote and sell retail banking products, including:
• Credit Cards
• Personal Loans
• Auto Loans
• Mortgage Finance
• Generate leads through personal networking, referrals, and field sales activities.
• Achieve assigned monthly sales and revenue targets.

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers.
• Understand customer financial needs and recommend suitable banking products.
• Provide professional advice throughout the sales process.
• Conduct timely follow-ups to ensure customer satisfaction and successful onboarding.

Sales & Cross-Selling

• Identify opportunities to cross-sell and up-sell additional retail banking products.
• Maximize customer value by offering relevant banking solutions.
• Maintain a healthy sales pipeline and conversion ratio.

Documentation & Compliance

• Ensure complete and accurate customer documentation before submission.
• Verify customer eligibility and supporting documents in accordance with bank policies.
• Maintain compliance with internal procedures and regulatory requirements.
• Coordinate with internal processing teams to ensure timely application processing.

Customer Service

• Provide excellent after-sales support throughout the customer journey.
• Address customer queries and resolve issues promptly.
• Maintain high service quality and customer satisfaction standards.

Qualifications

• Higher Secondary Certificate or Bachelor's Degree.

Experience

• Minimum 2 years of UAE banking sales experience.
• Currently working with a bank or banking brokerage firm.
• Experience selling one or more of the following:
• Credit Cards
• Personal Loans
• Auto Loans
• Mortgage Finance

Skills & Competencies

• Strong sales, negotiation, and customer relationship management skills.
• Proven ability to achieve aggressive sales targets.
• Strong customer service orientation.
• Good communication and interpersonal skills.
• Knowledge of retail banking products and credit processing.
• Good understanding of customer assessment procedures.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent time management and organizational skills.
• Self-motivated with the ability to work independently.
• Strong attention to documentation quality and compliance.

Preferred Candidate Profile

• Native Arabic Speaker (Mandatory).
• Expatriate candidates currently based in the UAE.
• Age between 25 and 40 years.
• Proven track record in retail banking sales within the UAE market.