Digital Solutions and Technical Manager

ERP (SAP) Sales & Distribution (SD) Support Operations

· Provide first-line support for end users facing issues with sales orders, deliveries, billing, or pricing.

· Troubleshoot and resolve SAP SD transaction errors, data inconsistencies, and system bugs.

· Monitor key processes such as order-to-cash (O2C), credit management, and shipping.

· Identify bottlenecks and suggest improvements for better performance and user experience.

· Provide training and guidance to end users on SAP SD functionalities.

· Participate in SAP upgrades, patches, and enhancement projects.

· Send Invoices to ZATCA and make sure it’s successfully integrated.

· Ability to check the new SalesBuzz features introduced and communicate with business to implement them.

· Ensuring the integration between SalesBuzz and SAP is working fine and making sure all transactions are posted successfully.

· Ability to troubleshot SalesBuzz issues and resolve.

· Ensure van sales invoices are integrated with ZATCA.

· Understand business needs and implementation in the system.

e-Commerce Integration with ERP

· Configure and develop any requirements to support Salla Integration with SAP.

· Make sure all invoices raised by Salla are integrated into SAP.

· Check and resolve the issues related to stock with operation team.

· Ensure invoices are integrated with ZATCA.

· Develop integration between systems.

· Develop dotnet C# Web API application.

· Database MS/SQL Code to create stored procedures, functions, triggers, and views.

· Deep dive into performance tuning: indexing strategies, query optimization.

· Provide projects and team performance updates on regular basis.

· Aligns project goals with broader business objectives.

· Lead on business solution projects and assign tasks to the team members for projects delivery.

· Support business teams to define business requirements and ensure they follow standard frameworks and templates.

· Select and manage external vendor / partner to deliver business solutions according to business requirements.

· Develop detailed project plans, timelines, and milestones for business solution projects.

· Help prioritize tasks and allocate resources effectively

· Identifies potential risks early.

· Motivates and guides team members.

· Clearly conveys goals, expectations, and updates to stakeholders.

· Facilitates meetings, writes reports, and manages cross-functional collaboration across digital teams and business teams.

· Support team members and train them on business solutions and managing the operations.

· Minimum 5 years’ experience in a role of business solutions manager with technical background.

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Ability to collaborate and work effectively in cross-functional teams, fostering a positive and productive work environment.

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Experience in managing project budgets, tracking expenses, and providing financial reports.

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Strong leadership and communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.

· 5 years’ experience supporting SAP SD module operations (sales orders, pricing, billing, shipping, etc.) and integration with other SAP modules like MM, FI.

Not required to configure SAP system.

· 5 years’ experience supporting Sales Buzz operations and integration with SAP ERP.

· 5 years’ experience in managing SQL Server databases and writing complex stored procedures and queries.

· Strong background in software development and integration using Microsoft technologies.

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Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

· Strong problem-solving and communication skills.

· Ideally proficient in Arabic and English language, verbal and written.