Digital Solutions and Technical Manager

About This Role

ERP (SAP) Sales & Distribution (SD) Support Operations

·       Provide first-line support for end users facing issues with sales orders, deliveries, billing, or pricing.

·       Troubleshoot and resolve SAP SD transaction errors, data inconsistencies, and system bugs.

·       Monitor key processes such as order-to-cash (O2C), credit management, and shipping.

·       Identify bottlenecks and suggest improvements for better performance and user experience.

·       Provide training and guidance to end users on SAP SD functionalities.

·       Participate in SAP upgrades, patches, and enhancement projects.

·       Send Invoices to ZATCA and make sure it’s successfully integrated.

SalesBuzz Support Operations

·       Ability to check the new SalesBuzz features introduced and communicate with business to implement them.

·       Ensuring the integration between SalesBuzz and SAP is working fine and making sure all transactions are posted successfully.

·       Ability to troubleshot SalesBuzz issues and resolve.

·       Ensure van sales invoices are integrated with ZATCA.

·       Understand business needs and implementation in the system.

e-Commerce Integration with ERP

·       Configure and develop any requirements to support Salla Integration with SAP.

·       Make sure all invoices raised by Salla are integrated into SAP.

·       Check and resolve the issues related to stock with operation team.

·       Ensure invoices are integrated with ZATCA.

Software Development & Database Management

·       Develop integration between systems.

·       Develop dotnet C# Web API application.

·       Database MS/SQL Code to create stored procedures, functions, triggers, and views.

·       Deep dive into performance tuning: indexing strategies, query optimization.

Projects & Teams Management

·       Provide projects and team performance updates on regular basis.

·       Aligns project goals with broader business objectives.

·       Lead on business solution projects and assign tasks to the team members for projects delivery.

·       Support business teams to define business requirements and ensure they follow standard frameworks and templates.

·       Select and manage external vendor / partner to deliver business solutions according to business requirements.

·       Develop detailed project plans, timelines, and milestones for business solution projects.

·       Help prioritize tasks and allocate resources effectively

·       Identifies potential risks early.

·       Motivates and guides team members.

·       Clearly conveys goals, expectations, and updates to stakeholders.

·       Facilitates meetings, writes reports, and manages cross-functional collaboration across digital teams and business teams.

·       Support team members and train them on business solutions and managing the operations.

Key Qualifications

·       Minimum 5 years’ experience in a role of business solutions manager with technical background.

·       

Ability to collaborate and work effectively in cross-functional teams, fostering a positive and productive work environment.

·       

Experience in managing project budgets, tracking expenses, and providing financial reports.

·       

Strong leadership and communication skills, with the ability to effectively communicate with stakeholders at all levels of the organization.

·       5 years’ experience supporting SAP SD module operations (sales orders, pricing, billing, shipping, etc.) and integration with other SAP modules like MM, FI. Not required to configure SAP system.

·       5 years’ experience supporting Sales Buzz operations and integration with SAP ERP.

·       5 years’ experience in managing SQL Server databases and writing complex stored procedures and queries.

·       Strong background in software development and integration using Microsoft technologies.

·       

Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

·       Strong problem-solving and communication skills.

·       Ideally proficient in Arabic and English language, verbal and written.