Digital Performance Analyst
Role Overview
The Digital, Data and Technology directorate designs, builds, and runs services, platforms, and technology used by businesses, colleagues, and citizens.
The Digital Performance Analyst works on continuous improvement of performance measurement and reporting across the department.
Key Skills for This Role
Full Job Posting
Job summary
The Digital, Data and Technology directorate designs, builds, and runs services, platforms, and technology used by businesses, colleagues, and citizens.
The Digital Performance Analyst works on continuous improvement of performance measurement and reporting across the department.
Job description and responsibilities
- Analyse macro and micro moments across user journeys and communicate insights to identify opportunities to improve digital services.
- Apply analytical expertise to deliver data solutions and insights that support continuous improvement and better user outcomes.
- Ensure the accuracy, quality, and appropriate use of data and analysis, and that outputs are robust and fit for purpose.
- Help service and product owners develop performance frameworks aligned with strategy, business goals, and end-user needs.
- Plan and deliver appropriate analysis throughout the product delivery lifecycle.
- Combine quantitative and qualitative evidence using appropriate analytical techniques to build a picture of service performance.
- Work collaboratively with user researchers, developers, and other multidisciplinary roles to inform decisions with evidence.
- Use evidence to involve teams, build consensus, and challenge assumptions.
- Develop performance frameworks aligned to organisational strategy, business objectives, and user needs.
- Develop analysis projects and select methodologies that generate actionable insights.
- Analyse service performance using Google Analytics and other quantitative and qualitative data.
About you
- Understand product delivery phases and plan and run analysis throughout the product lifecycle.
- Understand user needs based on evidence and adopt a user-centred approach.
- Manage competing priorities and collaborate with user-centred design professions, including user researchers, digital evaluators, content designers, and business analysts.
- Understand quality assurance techniques; identify appropriate data sources, validate data quality, and accurately interpret analytical results.
- Communicate analysis and insight across the department and collaborate with multidisciplinary teams.
Salary
- Salary is £48,913–£53,230 in London or £44,913–£49,230 nationally, including allowance; the final amount depends on assessed skills and capability.
- The posting does not specify a salary payment cadence.
Contract and working pattern
- Contract type is permanent.
- The advertised working patterns include flexible working, full-time, and part-time.
Locations
- Listed locations are Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, and Manchester.
About the department
The department supports businesses to invest, innovate, export, and grow across the UK.
The directorate works on digital services, data and AI products, internal tools, secure platforms, and cybersecurity services.
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