Digital Performance Analyst
Role Overview
The Digital Performance Analyst joins a team improving performance measurement and reporting across the department.
The role analyses user journeys and communicates insights to help improve digital services.
The Digital, Data and Technology directorate designs, builds and runs services, platforms and technology used by businesses, colleagues and citizens across the UK.
Key Skills for This Role
Full Job Posting
Role overview
The Digital Performance Analyst joins a team improving performance measurement and reporting across the department.
The role analyses user journeys and communicates insights to help improve digital services.
The Digital, Data and Technology directorate designs, builds and runs services, platforms and technology used by businesses, colleagues and citizens across the UK.
Responsibilities
- Develop performance frameworks aligned with organisational strategy, business objectives and user needs.
- Develop analysis projects and select appropriate methods to generate actionable insights.
- Analyse digital service performance using Google Analytics and other quantitative and qualitative evidence.
- Analyse user journeys to identify opportunities to improve digital services.
- Communicate analysis and insight across the department and support service and product owners.
- Plan and deliver analysis throughout product delivery phases and the product lifecycle.
- Collaborate with multidisciplinary teams and use evidence to inform decisions.
- Maintain the accuracy, quality and appropriate use of data and ensure outputs are robust and fit for purpose.
About you
- Apply analytical techniques and combine quantitative and qualitative evidence to build a clear picture of service performance.
- Understand product delivery phases and plan and deliver appropriate analysis throughout the product lifecycle.
- Identify users and their needs based on evidence and take a user-centred approach.
- Have a strong understanding of quality assurance, data sources, data validation and accurate interpretation of results.
- Communicate insights clearly, collaborate across disciplines and manage competing priorities.
Locations
- The listed work locations are Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London and Manchester.
Salary
- The stated salary range is £44,913 to £53,230, with separate London and national ranges; salary is determined based on skills and capability assessed at interview.
Working pattern
- The source lists flexible working and full-time and part-time working patterns.
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