Digital Performance Analyst
Role Overview
The Digital Performance Analyst will improve performance measurement and reporting across the department.
The role analyses user journeys and communicates insight to help improve digital services and user outcomes.
The analyst works across the Digital, Data and Technology directorate and reports to a Senior Performance Analyst.
Key Skills for This Role
Full Job Posting
Role overview
The Digital Performance Analyst will improve performance measurement and reporting across the department.
The role analyses user journeys and communicates insight to help improve digital services and user outcomes.
The analyst works across the Digital, Data and Technology directorate and reports to a Senior Performance Analyst.
Main responsibilities
- Develop performance frameworks aligned with organisational strategy, business objectives and user needs.
- Plan analytical projects and select methodologies that produce actionable insight.
- Analyse service performance using Google Analytics and quantitative and qualitative data.
- Communicate user-journey and service-performance insights to identify improvement opportunities.
- Maintain accuracy, quality and appropriate use of data and ensure outputs are robust and fit for purpose.
- Help service and product owners align performance frameworks and business solutions with strategy and user needs.
- Collaborate with user researchers, developers and other multidisciplinary roles to inform decisions with evidence.
Candidate profile
- Understand product-delivery phases and plan analysis across the product lifecycle.
- Select analytical techniques and combine quantitative and qualitative evidence.
- Understand users and their needs through evidence and apply a user-centred approach.
- Demonstrate strong data-quality assurance, including source selection, validation and accurate interpretation.
- Communicate insights, manage competing priorities, build consensus and challenge assumptions.
Department context
The Department for Business, Innovation, Science and Trade's Digital, Data and Technology directorate designs, builds and runs services, platforms and technology used by businesses, colleagues and citizens.
Salary
- The salary range is £44,913–£53,230; London salary is £48,913–£53,230 and national salary is £44,913–£49,230, including allowance.
Employment
- The position is permanent, with full-time, part-time and flexible-working options.
Location
- Advertised locations include Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London and Manchester.
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