Desktop Technician
Role Overview
Diagnose and resolve software and hardware incidents involving Windows, Mac, and a range of software applications.
Use IT standard processes and business applications to restore service and support employees.
Key Skills for This Role
Full Job Posting
Job description
Diagnose and resolve software and hardware incidents involving Windows, Mac, and a range of software applications.
Use IT standard processes and business applications to restore service and support employees.
Primary responsibilities
- Analyze issues and implement temporary or permanent fixes, escalating incidents when necessary.
- Provide technical guidance to peers in areas of expertise.
- Create and maintain support documentation to improve incident resolution and user self-service.
- Assist users with logged IT incidents and service requests.
- Record, update, and document requests using the IT service desk system.
- Suggest ideas, lead projects, and provide technical solutions to new issues.
- Work on a rotational basis and provide coverage when needed.
Requirements
- Working knowledge of Microsoft Windows and Mac client operating systems.
- Knowledge of ticketing tools, Citrix, Microsoft Office, Active Directory, and VPN.
- Knowledge of printers, scanners, copiers, and networking systems.
- General hardware and software troubleshooting skills.
- Bachelor's degree in computer science or a related field.
- Excellent verbal communication skills for technical and non-technical audiences.
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